petrol station displaying different prices to what they charge

Flyboy152

paddedjohn wrote: »

Sorry but i read it differently, they can charge you the correct price, if you want to pay then its up to you. A quote from 'Which'
Your rights: pricing disputes FAQs

The wrong label

I picked up a leather jacket in store which had a price tag of £40 on it. When I took it to the till the assistant said that it had been labelled incorrectly and the actual price was £90. Surely I am entitled to buy it for £40?

Unfortunately not. When a retailer displays goods for sale they are, by law, simply inviting you to make an offer to buy. They are then fully within their rights to refuse your offer, for example, if the goods have been priced incorrectly.

To be fair though, the regs have changed a but since then. I think your source is a little out of date. I think the labeling and pricing regulations, brought in a couple of years ago, have changed this slightly. I can't remember how much change there has been, but I am sure it has.

DCodd

paddedjohn wrote: »

Sorry but i read it differently, they can charge you the correct price, if you want to pay then its up to you. A quote from 'Which'
Your rights: pricing disputes FAQs

The wrong label

I picked up a leather jacket in store which had a price tag of £40 on it. When I took it to the till the assistant said that it had been labelled incorrectly and the actual price was £90. Surely I am entitled to buy it for £40?

Unfortunately not. When a retailer displays goods for sale they are, by law, simply inviting you to make an offer to buy. They are then fully within their rights to refuse your offer, for example, if the goods have been priced incorrectly.

So how does that apply with the situation here when the price is only confirmed by the till assistant once the fuel is in the tank? Would total or the franchise have to remove the fuel from the tank themselves if the motorist declined their offer to purchase at the higher price?

pmm1981

After doing a quick google search I found this

There may be an exception to this rule but it’s covered by criminal legislation - The Control of Misleading Advertisements Regulations. This means that although you can’t insist on a shop selling you something at an advertised price, if they have specifically advertised an item at one price but charge another price for it, and if they continue to do so after you have pointed out their error, they are committing an offence. If you suspect that a shop is deliberately trying to mislead customers, you should notify your local Trading Standards team.

If after you notified them of the error they continued to mis advertise the price this is where an offence occurs.

Quote taken from last part of

http://www.consumerrightsexpert.co.uk/common-consumer-misconceptions.html

redux

DCodd wrote: »

So how does that apply with the situation here when the price is only confirmed by the till assistant once the fuel is in the tank? Would total or the franchise have to remove the fuel from the tank themselves if the motorist declined their offer to purchase at the higher price?

Don't forget that the correct price is shown on the pump.

This isn't the same as a mislabelled item; it's more like a shop having a sign at the front saying special offer inside, and the offer has expired.

Flyboy152

redux wrote: »

Don't forget that the correct price is shown on the pump.

This isn't the same as a mislabelled item; it's more like a shop having a sign at the front saying special offer inside, and the offer has expired.

It is still misleading advertising though.

king100

Having to fill up 1st is the issue. Go to America and you pay 1st then fill up, so this problem would never happen there.

Flyboy152

king100 wrote: »

Having to fill up 1st is the issue. Go to America and you pay 1st then fill up, so this problem would never happen there.

Not everywhere, in fact, it is less common than you may think. But then, it still wouldn't resolve the issue of misleading advertising.

jase1

Funnily enough the only time this has ever happened to me was at a Total garage.

I now avoid the French shower wherever possible. They're usually overpriced anyway.

Flyboy152

I don't think I have ever filled up in a French shower before.

DCodd

redux wrote: »

Don't forget that the correct price is shown on the pump.

This isn't the same as a mislabelled item; it's more like a shop having a sign at the front saying special offer inside, and the offer has expired.

But is it?

I can not think of many other sales where the goods are provided and are pretty much unrecoverable before the price is verbally confirmed. It is a bit like British gas advertising a price but then retrospectively charging more than the advertised price.