petrol station displaying different prices to what they charge

Flying-High_2

squack wrote: »

maybe you filled up with the premium diesel some stations have two different grades on the pumps

Yup Labelled differently and usually in different colours.

You'd have to be a Full on Banana not to notice the difference TBH.

Hammyman

paddedjohn wrote: »

But what could trading standards do? pricing errors happen all the time especially in supermarkets and if the price advertised is wrong they dont have to honour it.

The law requires that when two prices are displayed, the retailer can only charge the lower and yes, they have to either honour it or refuse to serve you. They cannot take your money at the higher price.

paddedjohn

Hammyman wrote: »

The law requires that when two prices are displayed, the retailer can only charge the lower and yes, they have to either honour it or refuse to serve you. They cannot take your money at the higher price.

Sorry but i read it differently, they can charge you the correct price, if you want to pay then its up to you. A quote from 'Which'
Your rights: pricing disputes FAQs

The wrong label

I picked up a leather jacket in store which had a price tag of £40 on it. When I took it to the till the assistant said that it had been labelled incorrectly and the actual price was £90. Surely I am entitled to buy it for £40?

Unfortunately not. When a retailer displays goods for sale they are, by law, simply inviting you to make an offer to buy. They are then fully within their rights to refuse your offer, for example, if the goods have been priced incorrectly.

iolanthe07

paddedjohn is right. The price displayed is in legal terms an 'invitation to treat'. The trader does not have to honour it.

vikingaero

The question will be whether this filling station routinely displays a lower price on the main display to entice customers in. Whilst some customers will check and object, most won't - a nice earner for the filling station.

king100

So then would it be in your right not to buy that fuel at that price.

Then I would suggest that next time you polietly ask the petrol station that as not correctly priced then you do not wish to buy the petrol and that you wish for it to be pumped out of your tank.

Lets see what they say about it.

vikingaero

king100 wrote: »

So then would it be in your right not to buy that fuel at that price.

Then I would suggest that next time you polietly ask the petrol station that as not correctly priced then you do not wish to buy the petrol and that you wish for it to be pumped out of your tank.

Lets see what they say about it.

Well you don't have to pay. The Police may be called but you could explain to the the discrepancy and show the officer. You are still offering to pay the "correct" amount and it's likely that the officer will put it down to a civil matter and walk away.

Flyboy152

dzug1 wrote: »

Well your local trading standards might be interested.

But if this was a short term problem - price on pumps changed, but that on the signs changed a short while later, there's not much will happen. Yes, they should have done it the other way round but it isn't that big a deal. Different matter if it's like that for days

It's quite possible the gentleman inside had no control over it if he was just hired help. And if it's a franchised ststion, Total don't either. It's the franchisee or his possibly absentee manager.

Even though fuel prices seem to be increasing by a phenomenal rate these days, they generally only go up by about one or two pence at a time, not six pence.

Somewhere, in the back of my muddled and ageing mind, I seem to remember that there are specific regulations regarding the advertising of fuel prices on station totems and how they relate to the price at the pumps; perhaps there is someone here that can confirm this.

Flyboy152

paddedjohn wrote: »

But what could trading standards do? pricing errors happen all the time especially in supermarkets and if the price advertised is wrong they dont have to honour it.

There are a number of aspects of this that would interest them, not least the way they handled the dispute.

Flyboy152

king100 wrote: »

So then would it be in your right not to buy that fuel at that price.

Then I would suggest that next time you polietly ask the petrol station that as not correctly priced then you do not wish to buy the petrol and that you wish for it to be pumped out of your tank.

Lets see what they say about it.

Indeed, I would have only paid what the price was on the totem. Then let them try and argue about it.