Sold a car from Carcraft that has been clocked

arcon5

william1974 wrote: »

Good afternoon, I purchased a car from carcraft on the 25/08/2009, I got it through a financal agreement, which they set up for me. Now I have recently had a HPI on the car, and it shows some major discrepancies in the mileage going up and then back down.

I still have an outstanding balance on the car and I am wondering where i stand on being sold misleading product???

So when are you going to tell us what these are

Forwandert

william1974 wrote: »

Wether it was a mistake or not, on paper it is listed as have had being clocked, its irrelevant if there was an typing error, the car is listed as being CLOCKED.

When you try to sell the car I would be putting way more emphasis on it being a typing error as it does appear that way and with no service history to support any errors there's not that much you can do.

pepper11

Have you considered taking this up direct with CarCraft - although I doubt you would get very far (IMO they seem pretty useless!)
I would also contact DVLA to discuss it further and see if the documentation can be amended - if at all possible.

If the seller is very interested they will understand that accidents/typo's happen and it seems like quite a genuine mistake.

x

Flyboy152

Forwandert wrote: »

Surely you have only been mislead if Carcraft are aware the car had been clocked, do you have evidence of this?

As Carcraft charge customers a non-optional admin fee for doing the HPi checks, I would have thought they knew about it.

Flyboy152

paddyrg wrote: »

There should be a log of the mileage on every MOT certificate in the car's life - can you trace that to show when it was clocked?

Lesson of the story, do an HPI check when buying even from a reputable dealer...

But then Carcraft are not reputable dealers anyway.

Flyboy152

william1974 wrote: »

Evidence that carcraft were aware, no I dont, but as a reputable company, surely the would check all hpi's on the car they buy?

Nonetheless, it doesn't really matter if they were aware or not, the responsibility is still theirs.

Flyboy152

Forwandert wrote: »

I would say the mileage entered on the 15-Mar is an error, no-one is going to go to the effort of clocking a car by a couple of 1000 miles and i don't think the car has done 8000 miles in the 6 days between 9th and 15 March.

This is the most likely scenario. It is proabale that the "0" has been miskeyed as an "8."

paulofessex

Just to throw something in the mix OP. Do you recall when you collected the car, that there was a little sticker stuck to the milage counter / dashboard which basically covers the company from any future issues that you have encountered now.

Flyboy152

paulofessex wrote: »

Just to throw something in the mix OP. Do you recall when you collected the car, that there was a little sticker stuck to the milage counter / dashboard which basically covers the company from any future issues that you have encountered now.

Sadly it doesn't. It's a bit like the ubiquitous sign that used to hang in most shops, which would say they take no responsibility for loss or injury etc.

Forwandert

From memory the disclaimer sticker basically just says the mileage is not guaranteed and can't be relied upon, if there isn't a sticker the seller is pretty much stating the mileage is accurate.