What response should i expect from a ebay seller

craftygranny

I bought an item from ebay that offered free postage when it arrived at my house it had no stamp on and nothing to say where it had come from so i had to pay to get it. I thought free postage meant free to me. I contacted the seller and he said he takes them the post office and they stamp them but it must have slipped through. He did offer to refund though. I didn't take his refund just told him to get the post office to check more carefully in future.

terra_ferma

burtons wrote: »

Another update. I left the seller a negative this morning and when i got home from work i checked my emails and there is one for a seller is requesting that you revise the original Feedback you left, so i opened the email and the seller have said if you would like i can refund you for the item if you was not happy. please could you reconsider the feedback that you left as i would be very greatfull. so i have checked the seller listings and they still haven't adjusted the p+p so i was going to leave the neg. so as i got to leave feedback for the other item i bought i was wondering what would you do.

I would leave a neg, as it's obviously not a simple mistake, or they would have said thank you and amended...

baffcat

If I thought there was a possibility you'd buy from me, I'd add you to my BBL.

As others have said, marking down his stars for bad comms would be appropriate, leaving a neg, in my opinion at least, was overkill.

burtons

baffcat wrote: »

If I thought there was a possibility you'd buy from me, I'd add you to my BBL.

As others have said, marking down his stars for bad comms would be appropriate, leaving a neg, in my opinion at least, was overkill.

Please feel free to add me to your bbl as i don't want to give my money to someone that says there listing is wrong and then do nothing about it.

mikey72

burtons wrote: »

Please feel free to add me to your bbl as i don't want to give my money to someone that says there listing is wrong and then do nothing about it.

I think I agree with you there.
Taking the money for a service then not providing it doesn't bode well.

hermum

baffcat wrote: »

If I thought there was a possibility you'd buy from me, I'd add you to my BBL.

As others have said, marking down his stars for bad comms would be appropriate, leaving a neg, in my opinion at least, was overkill.

Feedback is there to let people know what your experience with a seller has been. In the OP's case this hasn't been positive.
I wouldn't want to buy from someone who listed as using one service & then posted using an inferior one.
This seller will also look better against competitors if anyone checks out price & postal service used. If I could buy the same thing from 10 sellers, all the same price but one offers first class postage I would buy from them. Unless his FB isn't as good.
If the seller had edited all his listings, so that it looked like a genuine mistake, then he probably wouldn't have received a neg.
Only himself to blame.

NiallB

burtons wrote: »

They didn't apologise as that is the excate message i posted. The item is only low value but to send the item first class would have cost the seller a extra 10p. Now the seller still hasn't updated there listing so i don't think they really care.

Not going to add to this debate, but just wanted to point out that there are 6 pages over 2 threads dealing with the subject of......


a 10p difference.