Sky have been taking double payments from me for 5 years!

ERICS_MUM

Did you contact your bank to cancel the direct debit (or cancelled it through your on-line banking service) for your original subscription ?

PS it might be worth checking your statements for the past few years for any fraudulent debits.

bigpound

sjbrun wrote: »

He quite often gives refunds if they were mis sold the service. He listens to the previous calls to check if what the customer saying is true.

Over 1k refund!? Call centres will do their utmost to avoid paying out such a large sum of money.

meer53

sjbrun wrote: »

My partner works in a call centre but not for sky.

He quite often gives refunds if they were mis sold the service. He listens to the previous calls to check if what the customer saying is true.

The likelyness is like some previous posters is that the OP didnt cancel the account. Sky may have assumed that you were just opening a new account. Lots of people do it for their kids at uni or if they are a landlord and want to have sky in their tennants houses or if they have multiple homes (like an MP) Sky cant read your mind that you want to cancel. You can ask them to review the recorded phone calls that you made with them to check what you said on both accounts however I think you were trying to get some freebies from sky like a previous poster suggested and this may be a breach of terms.

Somehow, i don't think they're going to have access to phone calls from 5 years ago do you ?

sjbrun

meer53 wrote: »

Somehow, i don't think they're going to have access to phone calls from 5 years ago do you ?

I dont know - they could always ask - recordings take up hardly any space on a hard disk so they may do - I was just putting forward a suggestion of asking.

Outpost

On the contrary, I'd venture that recordings of every one of the hundreds of thousands of phone calls to Sky customer services for the last five years would actually take up quite a lot of disk space.

Zandoni

Although I feel your pain, you should have checked to make sure that the payments did stop.

You could always threaten them with the small claims court and see if that prompts them to negotiate.

Think I read somewhere once that they can tell if a viewing card has been used.

*doodle*_2

Jeez, and I thought that I could be a dolly at times! The onus really is on you to be more dilligent when it comes to your personal affairs.

NeilF3485

Sky won't appreciated being used as a savings account (even a 0% interest one).

As many other people have said, Sky has done nothing wrong. This is entirely OP's error(s) in both failing to notice for 5 years (unbelievable) and not going through the moving house process with Sky correctly.

If this was 5/6 years ago, I would agree with the poster saying potential for trying to get a better customer deal. Sky these days offer free house moves etc. to retain customers, 5/6 years ago you had to use an agent and pay them to move dish and wiring etc. and take the box with you.

Closing the account and opening a new one would get you free installation and equipment again and be cheaper in the long run......................on the assumption you remember to close the first account.

the_phoo

I just want to add that Sky have an ar*e about t*t way of billing so it's no surprise that people get confused. I have had so many problems from them randomly cancelling my broadband order three times to them revoking my original quotation that they originally gave me and adding another £13.00 on to my subscription.

The problems lies in the fact that you don't get statements from them, I have a telephone line with them and initially presumed my boyfriend had made more calls than I reailsed.

This forum is meant to be helpful for people in bad situations, when I came here a few month backs with my issue it was inferred that I was lying and stupid for not realising I was being ripped off. What's wrong with you people? I have never known a more cliqueier bunch of people and having spent some time on the mother and baby forums that's saying something.

NeilF3485

the_phoo wrote: »

I just want to add that Sky have an ar*e about t*t way of billing so it's no surprise that people get confused.

The problems lies in the fact that you don't get statements from them

Presumably one gets statements from their bank though?

I only use Sky for the TV but can go online and make changes to my billing, package etc.

People are simply telling it like it is; had the OP genuinely been billed twice for one account, then different advice would be offered. Opening a second account and not cancelling the first AND not noticing for a number of years is OP's fault and nobody else's!