PAC Code Issues and problems

alien786

Well thts wht it looks like .... They say its in their terms and conditions but we dont evn have very clear access to these t&c'z .. If its tht important why dont they put it in print clearly for customers to read so they know ...
I lost atleat 2gold numbers this way coz i didnt wana topup n they jus deactivated the sims i tried n tried bt in the end had ti giv up as it wasnt worth it dont have soo much time to spare *********

grumbler

alien786 wrote: »

... They say its in their terms and conditions

Wlel, is ti nto veri stupit for teh regulator to say tht ntworks' T&C can ovrrid th polcies tht thwy (the regultor) produse?
It si lik admittin ther worthlessness adn uselessness.

egduj

grumbler wrote: »

Wlel, is ti nto veri stupit for teh regulator to say tht ntworks' T&C can ovrrid th polcies tht thwy (the regultor) produse?
It si lik admittin ther worthlessness adn uselessness.

Grumbler, have you had a few drinks today?

alien786

Well i think its a bit annoying too bt there isnt muc we can do about it... I mean we buy a number n then chabge ut to the network we wabt it shud b our choice its like paying extra fr tht number

JamJar2010

Bit of an old thread, I know but I'm having similar problems with my network operator. They gave me the PAC code that I asked for but then told me they would refuse to allow the number to port unless I pay the £2.28 credit owed.

I of course said this was not be a problem, but they then said that minimum top up was £10! Which I was not prepared to pay as I was leaving their network.

I've since sent a letter of complaint to Family mobile, quoting text from the below webpage. I'd like to see them try and refuse to allow my number to port to another network and justify it, then I can follow it further with Ofcom. Either way, I will register a complaint as they are giving out incorrect information to customers.

Website: ask.ofcom.org.uk/help/telephone/refuse_PAC


I have been with Family mobile for about three years and had a debit card registered, there's no way they can try and say that they need to verify who I am.

What a cowboy mobile outfit, they should stick to furniture and selling 30p ice cream cones.