I Hate Tescos Attitude And They Have Picked On The Wrong Person.

Morglin

The only delivery supermarket we can get to deliver is Tesco's (we live way out in the sticks), and the only supermarket we can visit within 16 miles is Tesco's...........are Tesco's taking over the world??:eek: :eek:

Seriously, I have had no real trouble with deliveries, other than on one occasion they had run out of Harpic loo cleaner, and sent me a box of Mr Kipling Apple Pies as a sub............:think: :wall:

The driver was as stunned as I was with whatever thought process got THAT result.........:doh:

BOGOF's do often get forgotten by whoever shops for the stuff to be delivered.

Lin

THE_LONE_RANGER_4

ckerrd wrote:

I don't think so

Apologies if I have picked your post up incorrectly but I thought you were implying if they didn't like the service they had received they should shop elsewhere and that it was nothing to bother complaining about.
Whereas I thought that they had every right to complain and take their custom elsewhere.

complain once and then take your business else where whats the point in taking to seriously god i know its a vent board but some realy do need to get a life just move on and get over it

Ali_UK

Morglin wrote:

.....other than on one occasion they had run out of Harpic loo cleaner, and sent me a box of Mr Kipling Apple Pies as a sub............:think: :wall:

I'm still crying with laughter on that one. And to think I grumble if they send Chardonnay instead of Sauv Blanc...I've been lucky obviously!!

Quality display of dumbness!!

olly300

Tesco's unfortunately have the worst delivery service of the lot. The first driver they sent was wonderful and I suspect it may have been due to his older age. The second driver got lost because he decided that he knew where I lived but didn't check it with a map so he was over 2 hours late. (If he had actually driven down the road he would have found where I live with ease.) The third driver after seeing the stairs he had to climb to my flat decided to smash and dent as many things as possible and then not bother to deliver others.

Strangely Sainsbury's, who have a habit of missing things off my list completely, and Ocado drivers have no problems with the stairs and have never got lost.

F.T.B_2

andyrules wrote:

As a current Dot Com Manager I can understand that there are problems occured, however in this case the problems are minor and can be solved pretty easily, I think you may be making a bit of a meal of them.

If the problems are that minor, why haven't they been resolved easily without OP having to keep ringing?

There were 4 mistakes on one delivery, yet Tesco seem to have made no effort to rectify it.

As i said in my first post, ring the STORE and hey presto, problems will be solved. Head Office hold the whole process up. The manager needs to know immediatly and speak with the customer first hand rather than be passed information by a third party.

The issues are minor and can be resolved easily, in the whole scheme of things. No disrespect to the OP but they are not major problems. 40 mins late, these things happen sometimes. Have you not been late for something? Things beyond drivers control etc. However the other problems need dealing with.

bestpud

F.T.B wrote:

As i said in my first post, ring the STORE and hey presto, problems will be solved. Head Office hold the whole process up. The manager needs to know immediatly and speak with the customer first hand rather than be passed information by a third party.

The issues are minor and can be resolved easily, in the whole scheme of things. No disrespect to the OP but they are not major problems. 40 mins late, these things happen sometimes. Have you not been late for something? Things beyond drivers control etc. However the other problems need dealing with.

Well, that says it all! That attitude, from a dot.com manager, is why people are complaining, for goodness sake!

Yes, few people expect a 100% flawless service but when problems are occuring regularly, then they cease to be minor.

The whole point of home delivery is convenience so why should the OP have to ring the store, or anywhere else for that matter, three times within as many weeks?

Don't forget the admin charge - of course people expect a reliable service when they are paying for it. Is it really too much effort to keep customers informed of problems with their order? Alternatively, a freephone number for sorting out these 'minor' issues may make them seem less of a major hassle to customers?!

I used to like Tesco but they've really dropped their level of customer service in the last couple of years - they may be the biggest but they certainly aren't the best imo.

she_grinch

I've never had any problems with Tesco deliveries either. we have started ordering monthly deliveries and have it delivered mid week for £3.99! Our drivers have been great and , touch wood, nothing damaged.

bestpud

I had weekly orders for months without a problem and then had at least one problem a week for several weeks so stopped using them for a while.

Started again in September and around half the deliveries have had some problem, including the entire fridge section missing one week, followed by the entire freezer section missing the following week! I've also had squashed fruit, and meat that needs using by the following day, plus two late deliveries, only one of which we were notified about. Other issues have been the odd missing item, bizarre subs, or no receipt - things like that.

In their defence, these problems have been dealt with fairly easily, except for the missing fridge items, which they couldn't get to us for three days so I just had them refunded. I put up with it because I still feel it is easier than doing a weekly shop and there is no alternative in my area.

However, I don't think Tesco should think it is minor to have three problems in as many weeks, even if they are easily dealt with. Plus, £3.99, being the cheapest admin charge, is still a lot when they don't routinely keep customers informed of problems such as delays.

I really think you've been very lucky as few people I know have had no problems at all, even after disregarding unavoidable late deliveries.

gregg1

ocado are superb. We have been using them for ages and had a problem this week for the first time ever(although there were quite a number of biggish problems with the delivery). I had to phone the customer services number to sort the problem out and they immediately refuded items which were damaged or wrong and let us keep the stuff (£11 worth) plus gave us a £10 voucher off next weeks shop and two bottles of wine. I did not get stroppy with them about the mix up, just politely pointed out the problems (even made sure I told them that this was the first time we had ever had a problem)and that was the result. They will certainly continue to get my custom in future.

hopingforahouse

We've been using Tesco's online for over two years now, and have had pretty much perfect service. The only 'problem' we've really had is that everynow and then we'll get extra stuff that we haven't ordered or paid for! Not complaining. Although, to be fair, would be if in the OP's position.

Used Asda twice, and so many subs, that we gave up.