I Hate Tescos Attitude And They Have Picked On The Wrong Person.

THE_LONE_RANGER_4

Gettin_me_own_back wrote:

Would like to point out to The loan ranger the following
1. All deliveries due in a space of 7 days, never used them before and wont use them again.
2. Due to illness not in a position at moment to do it myself otherwise I would.
3. As for getting a life, in view of current illness a bit of a sick remark.
Would like to thank everyone else for their helpful suggestions.

sorry if you have been ill but i have no way of kowing that as you never stated that, did you ? , i stand by my answer to your problem

uktim29

croboy wrote:

A tesco worker once told me to F*** Off for no reason

I find that hard to believe! So they just walked up to you randomly and said it?

patchwork_cat

We have had a few problems with delivery our most notable was a phone call on the evening of delivery to say - van has broken down we won't be delivering. I was really peed off about that. I shop online for 1 reason the voucher codes and need to remember that.

I always accept the subs - even though they are rubbish - full sugar squash subbed for no sugar - what idiot does that. I then take them back to the store and say oh dear I picked up the wrong one. Not an option I know if you are ill.

My advice would be to tick no subs. We often have them forget the receipt. They also often arrive early - with no phone call which has been known to panic us when we arrive and they are sitting on the drive.

THE_LONE_RANGER_4

uktim29 wrote:

I find that hard to believe! So they just walked up to you randomly and said it?

turrets for !!!! sake

MissSunshine

I've only had one delivery and the guy was fab, even left the blue boxes with me to be collected next time :T

However I do know Tesco Wrexham are worse than useless. Friend's used them a few times to give them a chance, but icing on the cake the other week, half the shopping was in the freezer section of the van when it shouldn't have been :rolleyes:

uktim29

THE_LONE_RANGER wrote:

turrets for !!!! sake

LOL That probably solves half the 'member of staff swore at me' threads on here!

F.T.B_2

piggeh wrote:

I went for an interview with Ocado, who give their drivers more responsibility and authority to make refunds at your doorstep. I think the'd be worth trying if you wish to change.

Tesco drivers can refund anything and everything at the door, thats what they have machines for.

F.T.B_2

Gettin_me_own_back wrote:

The last 3 home delivers I have had from Tescos have been beyond belief.
SORRY FOR RANT AM HAVING A REALLY BAD DECEMBER

delv no 1
No receipt over charged (BOGOF) have not come off, 8 phone calls no call backs as we speak still no receipt.Subs sent back not refunded onto my account.Security tag still on printer cartridge, which was the wrong one so I cant take back without receipt.

delv no 2
40 mins late no phone call told by 0845 no driver stuck in traffic, driver arrived told me no one had contacted him no traffic probs, probs with previous customers credit card. Dont appriciate being lied to. Washing powder box had been tampered with half of tablets had been removed, best b4 dates rubish and so on.

delv no 3
WINE DELV DUE THIS MORNING. DID NOT ARRIVE. 6 phone calls later still no wine told to reorder for next week. I dont think so.

That was the end of the road, I want the tele no, or email address or home address for Sir Terry Levy, if it is him who is still in charge.
CAN ANYONE MSE OUT THERE HELP
REGARDS

As a current Dot Com Manager I can understand that there are problems occured, however in this case the problems are minor and can be solved pretty easily, I think you may be making a bit of a meal of them.

Delivery 1 - I assume that you are ringing Head Office Dundee for your receipt? If so do not do this. I tell everyone on this site to ring the Dot Com Office that deals with their shopping direct. Problems are solved much quicker. Ring the office, tell them no receipt and you want it, they print it off there and then and get it straight in the post, not a problem.
If you do not know the number (I know they dont like to give them out) PM me the store that deals with your delivery and I will give you the direct number.

Delivery 2 - I realise that Head Office have let Dot Com customers down on many occasions recently and your complaint is a regular occurence. My belief is that they try to get hold of the driver who is running late and do not manage it. Rather than telling you exactly that as they should they tell you the traffic story in the hope that this calms you down and bides a bit of time. Wrong way to deal with this and usually backfires, however Head Office is at fault and this does not reflect on your local store. Items which were not acceptable, phone the store office direct and get an instant refund.

Delivery 3 - MASSIVE problems with wine orders for the next couple of weeks. We have received a memo stating that many orders will be cancelled at the last minute due to a mistake at the Wine Warehouse. This is all we are being told at the moment but there are going to be many people affected in this way. Why the store didnt contact you and alert you to this is beyond me.

I think you need to speak to you local Dot Com Manager and go through all this as they will be only too happy to help and assist you in order to keep your custom, if they are not aware of the problems as you go to Head Office then they are not given the chance to act on them.

ckerrd

THE_LONE_RANGER wrote:

IS THAT NOT WHAT IVE JUST SAID ?

I don't think so

Apologies if I have picked your post up incorrectly but I thought you were implying if they didn't like the service they had received they should shop elsewhere and that it was nothing to bother complaining about.
Whereas I thought that they had every right to complain and take their custom elsewhere.

andyrules

As a current Dot Com Manager I can understand that there are problems occured, however in this case the problems are minor and can be solved pretty easily, I think you may be making a bit of a meal of them.

If the problems are that minor, why haven't they been resolved easily without OP having to keep ringing?

There were 4 mistakes on one delivery, yet Tesco seem to have made no effort to rectify it.