Tesco misprice discussion area part 15

Muzzypants

TescoEmployee wrote:

Oh dear - Lots of internal bickering amoung r+r'ers, No mis-prices posted and people !!!!ed off at not being invited to join the 'Circle Of Trust' - I find that pretty amazing just because of a few posts from me:beer: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl:

^--- There's that bragging thing you said you don't do :rolleyes:

leadhead

spa2k wrote:

nope, as mistakes of this ilk have been made before.

I apologise to kronen if (s)he felt that (s)he was being victimised, however in my experience at our store I know that the pos states the correct offer.

If you have a free phone then fair play......

Another poster mentioned that there was a mixup in "words" on the airtime requirement.

I believe one sel said something to the effect

Buy this Vodafone with £20 Virgin airtime...

and the other said something like

Buy this Virgin phone with £20 Vodafone airtime.

Edit...found post

orainsear wrote:

I went into a store earlier today and was looking at the mobile offers. What caught my attention was that on two of the POS labels there was hand printed text, with a block of machine printed text blacked out with pen. Looking closely you could make out the text underneath the inked out region. The labels were for a payg Vodafone mobile and a payg Virgin mobile. Basically the label was originally offering £20 off the Vodafone mobile when you bought £20 Virgin airtime, and the label for the Virgin mobile originally offered £20 off when you bought £20 Vodafone airtime.

The hand printed text corrected these mistakes to the relevant network airtime purchase.

It looks as though it certainly could have been as Kronen described......due to incorrect information being fed into that stores label/POS printer.

Can you please confirm that this is in fact possible.

frisbee

Hi, got the motorola pebble tonight and the £20 discount didnt come off,the manager refused to let me keep the phone but said he would be happy to refund the £20, said i wasnt happy with that and i would take the phone home and ring customer service, any advice before i ring would be greatly apreciated.

whitemouse75

have a pen and paper ready, perhaps a glass of water. make the call from a quiet room where you wont be disturbed. plenty of deep breaths

PabloMonkey77

Rich pickings lately .... Crickey it must be Christmas !!!! :rotfl:

Whirly

spa2k wrote:

I have some comments regarding going underground etc...

This time of year is key to each and every retailer and most people within retail companies will be putting in many hours in order to keep their stores running and trading at maximum profitability - note the lack of constantine!!!

This means that spare time is minimal and that staff simply dont have the time to go looking for "that book posted on that website".

I can say that personally I rarely if ever look at the misprices thread as I am more interested in getting it right without the help of this website. I will say that yes at times and on certain items this site has made me more vigilant however the time does not exist whereby I could go and check every single misprice that appears on here - and i would be suprised if any store had the spare people to do so.

Going underground may well seem to be the way to go, quite honestly i am not bothered either way....good luck to you if you do so however it kind of shows peoples true reasoning for obtaining r&R - pure greed. Not retribution, revenge or a desire to see things put right. If the aforementioned were the true reasons then everyone would post all misprices in an attempt to make Tesco pay as much as possible - the less people that know the less Tesco will pay out.

edit: and no I am not peed off at not being invitied into the so called circle of trust!!

I'm afraid I can't agree with you on this Spa2k. The truth is that the only way to fix a big problem within a big corporation is for it to show up on the bottom line as red ink. Accountants hate red ink but not anywhere near as much as investors & the stockmarket do.

The Tesco misprices have been going on for all the years I have personally shopped there (9+) and are *still* not fixed. Why? Because it is profitable.

Now, thanks to the increase in activity on this thread, it has become a problem. Tesco's answer? Monitor this thread and print out lists for stores. And intimidate customers.

*shakes head*

This is *not* a solution that ensures customers are not overcharged. It is an attempt to kill this particular R&R frenzy off. And if Tesco's successfully uses this thread to kill misprices for long enough people will get bored and give up. Then Tesco's will just go back to profiteering off overcharging. It is the perfect answer for the corporation.

Tesco's are a corporation earning billions in profit. What percentage of that would it take to employ enough people to fix the problem without recourse to any exernal source? Far less than 1% I'd guess.

So that begs the question: why use this thread?

Answer: Tesco's have *no* intention of stopping the overcharges....just an intention of stopping people taking advantage of them. Just as Tesco's take advantage of them every day and have done so for a decade. That is one hell of a lot of money obtained through fraudulent pricing. A crime. That money was stolen.

I personally hope that the "circle of trust" gets enough people to really hit Tesco's around the whole country for a good percentage of their profits. Only THEN will we see Tesco's make a real effort to stop overcharging the majority of their customers and profiteering from it.

I believe that this thread has woken up a lot of store managers to a problem in their stores. But the problem they see isn't the misprices, it's people taking advantage of them. *shakes head* That is a very, very sad indictment of Tesco's as a whole and *some* of the store managers in particular.

Until the day they start to see that the real problem isn't the customers but their own systems Tesco will continue to regularly steal from their customers and salve their consciences with the thought that they are not doing it on purpose - it just happens because they can't keep up with all the work. Utter nonsense.

*raises a glass* Here's to the R&R's making news in the stock trading rooms.

leadhead

Whirly wrote:

I'm afraid I can't agree with you on this #Until the day they start to see that the real problem isn't the customers but their own systems Tesco will continue to regularly steal from their customers and salve their consciences with the thought that they are not doing it on purpose - it just happens because they can't keep up with all the work. Utter nonsense.

*raises a glass* Here's to the R&R's making news in the stock trading rooms.

Well said......

lucylocket_3

evening all, can anyone tell me if there is a price scanner in tesco baldock store and what the customer service staff are like there?
planning an R&R soon!!!!:cool:

the_postman_2

Hermann wrote:

Hope its not our Postie thats on telly (itv) at the moment!:eek:

Actually it can't be, he's too busy at tescos !!:D

And Tescos is a much safer bet.;)

lots of that was bollox by the way on tv tonight

brindles01

I wish I could have shoved a copy of Whirlys post under the nose of the manager who dealt with my Stella misprice today. He treated the whole episode with very bad grace - shame on him, as a representative for his company who SHOULD know better. But if the CS are seeing that sort of attitude in their boss, who can then blame them for acting in a like wise manner!