Tesco misprice discussion area part 15

williams55

TescoEmployee wrote:

Sorry just so iv read the above right - The item scans for LESS than the SEL, So for example you are saying the SEL states £1 and scans for 97p?????

that is correct , item scans for less (3p less than the sel )

hesjane

mrs2fat wrote:

the fosters isnt in the 2 for 16 is it?

When I bought mine tonight there was no SEL on the Fosters for this (the the 3 for £20 offer was displayed), however further along on the Carlsberg packs was a large A4ish size label which pointed out the 2 for £16........read that label carefully and it lists in it (first one on the list actually) that Fosters 20x440ml are included in the offer:T

hope this helps

MyUserNamesTaken

the_postman wrote:

vin? ........

Vin?

Vin Diesel's posting on the board and posing as a postman???!!!

mafia_boy

TescoEmployee wrote:

Iv never known of ANYONE (Manager or otherwise) get in trouble for giving an r+r - H/O do NOT penalise stores that give out r+r's as they know the policy is just simply being followed.

Ok so why refuse it or interegate those who use it? (I am not suggesting you personnally do or dont, I mean it generally) This policy can only have been passed by those in the highest echelons of Tesco's hierarchal structure so why not honour it everytime. They earn the big bucks and make the rules so why rufuse to implement them. If they made a mistake its their fault not yours. I am sure if a director told you to r&r an item personally you would, so why not do it when they have told you to in writing?

As I said before if you want to hassle someone hassle the manager who hasnt done his job, not the customer.

FloFlo

TescoEmployee wrote:

Iv never known of ANYONE (Manager or otherwise) get in trouble for giving an r+r - H/O do NOT penalise stores that give out r+r's as they know the policy is just simply being followed.

What they would get into trouble for with HO is having wrong prices displayed and therefore causing r&r. Managers try to cover up wrong prices at store level by refusing r&r.

Barmaid_2

I have been reading and am determined to find a few r and r myself. What do you say when you get to the cs?

ginjim

FloFlo wrote:

What they would get into trouble for with HO is having wrong prices displayed and therefore causing r&r. Managers try to cover up wrong prices at store level by refusing r&r.

but wouldn't it be more of a concern for the manager if the customer went higher up to HO

FloFlo

ginjim wrote:

but wouldn't it be more of a concern for the manager if the customer went higher up to HO

But not many customers do. Those that do will usually find HO will eventually get them their r&r, so don't give up at store level ALWAYS pursue it.

gtitim

Barmaid wrote:

I have been reading and am determined to find a few r and r myself. What do you say when you get to the cs?

usually - hi, i think i have been overcharged. im sure the ticket/poster/banner said this was this much, but ive just been charged that much. if they offer difference, then i say i have nticed your policy on the board behind you - big blue 'our promise' board, bottom section, or i got overcharged on a cd the other week, and got told by the lady on the desk that it was tesco fault, and that i would get my money back and keep the cd.

wlfc1

Barmaid wrote:

I have been reading and am determined to find a few r and r myself. What do you say when you get to the cs?

I've been overcharged, can I have my r&r please

works every time

my approach is quicker and more direct than Gtitim