Orange just took loads of my Money on PAYG

sparky93

did the cc say they will refund?

Guys_Dad

grumbler wrote: »

If it makes any difference, they said "3 digit security number" (i.e. CVV), not last 3 numbers.

I understood. Last 3 numbers in the string on the reverse of Debit/Credit cards.

icecurtain

sparky93 wrote: »

did the cc say they will refund?

They said they would send a form with details on in the post.. to confirm authorised payments

Techhead_2

In the menu of the phone there is a OrangePlus option (a SIM services menu for the technical) Under this is PayandGo\Top-up\Use Nominated Card . Then you need to enter your Orange code which was texted when the account was set up.

So it may be that the phone was topped up legitimately, certainly worth investigating before taking any action.

Hammyman

grumbler wrote: »

PAYG is not a contract.
Can you post a link to the T&C that state this?

PAYG is a contract, albeit one without fixed length. You agree to terms and conditions when you sign up and use the service.

http://www1.orange.co.uk/mobileterms/

gjchester

icecurtain wrote: »

Here is what happened just been abroad Tenerife my darling daughter who is on a PAY AS YOU GO Orange Sim card, went on the internet and has racked up over £100s of costs

Internet is charged at £4 a megabyle on PAYG Orange in Tennerife. It would be easy to run up a big bill if using you tube or facbook watching videos.

grumbler

You are missing the main point here.
On PAYG they are supposed not to let you using more than you top up in advance.

sparky93

not sure, but isnt payg roaming disabled untill reqested to be enabled? used to be.

grumbler

sparky93 wrote: »

not sure, but isnt payg roaming disabled untill reqested to be enabled? used to be.

Even if it was the case, this would make no difference. However,

If you're a pay monthly customer, you'll need to check that your account is registered for roaming, to do this please call Orange customer services on 150. If you're a pay as you go customer, your phone is automatically set up for use abroad.

http://help.orange.co.uk/orangeuk/support/personal/200309

gjchester

grumbler wrote: »

You are missing the main point here.
On PAYG they are supposed not to let you using more than you top up in advance.

But the OP specifically had linked the credit card to the account so at some point agreed to have tops taken when required.