Orange just took loads of my Money on PAYG

icecurtain

Here is what happened just been abroad Tenerife my darling daughter who is on a PAY AS YOU GO Orange Sim card, went on the internet and has racked up over £100s of costs this money has been taken straight from my credit card account without a pin number or security number. I did associated the card for top-ups but have always had to have given my 3 digit security number when phoning. I believed naively, that this was a suitable constraint apparently not when on the internet..
This is dangerous for parents that thought they had control on PAYG.
Can Orange just do that? Is there any course for redress??
Oh yes, I have disassociated the card from orange..

Hammyman

You have a contract with Orange. It will be stated in the terms and conditions of PAYG that nobody bothers to read.

grumbler

I am pretty sure that they cannot do this. Some operators allow automatic topups, but you definitely have to opt in.
I'd call the CC company and ask them to charge Orange back as you didn't authorise this payment.

Also, as far as I know there is €50+VAT monthly cap on mobile data roaming in EU: http://en.wikipedia.org/wiki/Regulation_on_roaming_charges_in_the_European_Union

grumbler

Hammyman wrote: »

You have a contract with Orange.

PAYG is not a contract.

It will be stated in the terms and conditions of PAYG that nobody bothers to read.

Can you post a link to the T&C that state this?

icecurtain

http://www1.orange.co.uk/mobileterms/pdfs/PAYG-Terms-and-conditions-for-the-supply-of-Orange-network-services-20110215.pdf does not mention taking you cash without permission>

icecurtain

I'd call the CC company and ask them to charge Orange back as you didn't authorise this payment.

Thanks just done that, CC company have now cancelled my CC and I have to wait 5-7 days for a new one CC company policy says any sign of fraud and they close the account.. just gets better..

Love my daughter.....

Guys_Dad

grumbler wrote: »

PAYG is not a contract.
Can you post a link to the T&C that state this?

PAYG may not be a contract, but under English law, there must exist a contract (not a mobile contract) that enables financial transactions such as this.

Every time you buy something, a contract is enacted, same with services.

grumbler

Yes, I was thinking about editing to make this statement less categorical, but decided not to.

Guys_Dad

Icecurtain - I would look at the dates that the amounts were taken. See if more than 1 amount. Then check with Orange web site topping up PAYG when abroad. You can do it on line on "my account" No mention of any further checks such as last 3 numbers.

Maybe daughter topped up that way whilst abroad.????

grumbler

Guys_Dad wrote: »

No mention of any further checks such as last 3 numbers.

If it makes any difference, they said "3 digit security number" (i.e. CVV), not last 3 numbers.

icecurtain

A certain amount of trust must insue here, she is very young but not naive. She aslo said she never went to the orange account.
She also does not know the access password to orange account.
Unless automatically prompted on screen, but I would assume not as this would be a breech of their own security. In the event of the phone being lost. I have never used her phone to top online, the screen is to small.....so no cookies or passwords are saved on her phone.