We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Cancelled contract, still able to make calls!

13»

Comments

  • skdotcom
    skdotcom Posts: 134 Forumite
    Redux, no its not that I'm not prepared to contact Vodafone, i'm just stating that I realise what the obvious outcome of this will be. You have an obsession that I'm looking for valiadation for my inaction, this is wrong, I just want to know if any precedence has been set wih other peoples (possible) similar experiences, plus I was looking for peoples thoughts on where I stood legally.
    Yes this thread has the reached the end if its useful life, thanks in part to your silly little rants, that've spoilt what was an intersting debate.
  • redux
    redux Posts: 22,976 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Neither my replies nor anybody else's are silly rants, or obsession. And it isn't a debate, but questions of fact

    There are already plenty of comments and almost unanimity on where you stand legally: obtaining goods or services without intending to pay for them is fraudulent, so as long as you intend to pay, and avoid the advice that suggested you perjure yourself, you don't have a problem.

    So if they bill you, then you must pay, and it would not be an excuse that they had not done so yet.

    If through their own negligence they continue to supply services free after you've taken due steps to inform them about this, then perhaps you won't have to pay.

    The other legal grey area that none of us can answer definitively is on what obligation you are under to inform them, but I suspect there is some. Maybe you can suggest that your visit to the shop is sufficient, but what may become contentious is exactly what was said
  • skdotcom
    skdotcom Posts: 134 Forumite
    Thought it would be useful to update this thread with what happened.

    Went into the Vodafone store to ask about buying PAYT vouchers for my phone, but when they looked it up on screen, they confirned it hadn't been ported over to PAYT. They then phoned vodafone customer services, who said that my contract had been cancelled and there was no way I could be making calls.
    After another 50 minutes in store whilst the very helpful vodafone lady continued to phone around various vodafone departments, it turns out, that instead of porting me over to PAYT as requested when my contract ended, i had somehow been transferred across to "singlepoint". They are a company now owned by Vodafone, and from memory are the original billing company I had many years ago when I first took out my contract.
    I had been making calls through singlepoint, but no-one on customer services at vodafone had access to the systems to put me back onto vodafone and then port me over to PAYT.
    Eventually someone figured out how to do it, but it seems it was very unusual so has probably not happened before.

    I haven't been asked to pay for my 4 months of free calls, and i now doubt they ever will.
  • redux
    redux Posts: 22,976 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    skdotcom wrote:
    I haven't been asked to pay for my 4 months of free calls, and i now doubt they ever will.
    It seems pretty unlikely, especially if they run more checks and find out it happened a few hundred times, and you've done them a favour
  • timberflake
    timberflake Posts: 1,623 Forumite
    It sounds like your looking for someone to justify what your doing. You cancelled your contract, you had that in writing so therefore must know the termination date, any calls made after that date are still your responsibility to pay. You cannot plead ignorance, you know your contracts over and you know your currently making free calls, so you know your liable to pay for them.
  • redux
    redux Posts: 22,976 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    you can read the OP's last post now timberflake
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 352.2K Banking & Borrowing
  • 253.6K Reduce Debt & Boost Income
  • 454.3K Spending & Discounts
  • 245.2K Work, Benefits & Business
  • 600.9K Mortgages, Homes & Bills
  • 177.5K Life & Family
  • 259.1K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.