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Quick questions on Consumer Rights
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Hi,
I took delivery of a Zanussi tumble dryer from ao.com on 4th September, and it's already developed a fault - various LEDs flash red and the drum stops turning 10 minutes into a program. I got in touch with ao.com and told them I'd like a replacement, or at least a refund by exercising my right to reject due to the dryer not being of satisfactory quality.
ao.com are insisting that they organise a Zanussi engineer/repairperson to visit and verify the fault before they'll entertain a replacement or refund. Moreover, on speaking to the company that has been tasked with sending an engineer out to me, they are under the assumption that the repairperson will be attempting to fix the problem with my dryer.
My question is this: under my 30-day right to reject as per the Consumer Rights Act 2015, is the retailer allowed to verify the fault in the item, rather than immediately offering me a refund/collection of the faulty item?
Thanks in advance,
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Marcus0 -
marcus-marcus wrote: »Hi,
I took delivery of a Zanussi tumble dryer from ao.com on 4th September, and it's already developed a fault - various LEDs flash red and the drum stops turning 10 minutes into a program. I got in touch with ao.com and told them I'd like a replacement, or at least a refund by exercising my right to reject due to the dryer not being of satisfactory quality.
ao.com are insisting that they organise a Zanussi engineer/repairperson to visit and verify the fault before they'll entertain a replacement or refund. Moreover, on speaking to the company that has been tasked with sending an engineer out to me, they are under the assumption that the repairperson will be attempting to fix the problem with my dryer.
My question is this: under my 30-day right to reject as per the Consumer Rights Act 2015, is the retailer allowed to verify the fault in the item, rather than immediately offering me a refund/collection of the faulty item?
Thanks in advance,
--
Marcus
Yes they are.Don`t steal - the Government doesn`t like the competition0 -
Yes they are.
Thanks for the prompt reply, Derrick. A quick follow-up: if the engineer that comes out to assess the fault concludes it's a manufacturing fault, or at least some kind of fault that wasn't user error or user caused, I take it at that point I can go straight back to the retailer with that information, exercise my right to reject, and request a refund, or hopefully even a replacement? In other words, I don't have to accept a repair, right?
Thanks again.
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M0 -
marcus-marcus wrote: »Thanks for the prompt reply, Derrick. A quick follow-up: if the engineer that comes out to assess the fault concludes it's a manufacturing fault, or at least some kind of fault that wasn't user error or user caused, I take it at that point I can go straight back to the retailer with that information, exercise my right to reject, and request a refund, or hopefully even a replacement? In other words, I don't have to accept a repair, right?
Thanks again.
--
M
If product is faulty within the first 30 days you do not need to accept a repair or replacement, you can demand a full refund under the CRA 2015.
.Don`t steal - the Government doesn`t like the competition0 -
Can anyone advise?
I called a company on Monday about a spare part. The woman was a little strange but I paid for the (unordered at the time of payment) goods, then she became really really strange and rude, so in the same phonecall I politely said not to go ahead with the order and could she refund my money back. The money had literally been taken less than 5 mins before I told her to cancel.
She still hasn't refunded my money, claiming to be too busy and she has 30 days to pay it back.
However, no good were ever ordered/received/returned so what are my rights as everything refers to returned goods etc
Any ideas or tips on what to do?
Thanks0 -
Can anyone advise?
I called a company on Monday about a spare part. The woman was a little strange but I paid for the (unordered at the time of payment) goods, then she became really really strange and rude, so in the same phonecall I politely said not to go ahead with the order and could she refund my money back. The money had literally been taken less than 5 mins before I told her to cancel.
She still hasn't refunded my money, claiming to be too busy and she has 30 days to pay it back.
However, no good were ever ordered/received/returned so what are my rights as everything refers to returned goods etc
Any ideas or tips on what to do?
Thanks
What was the part? Is the company located in the UK? Are you acting as a consumer buying from a business?
It sounds as if a contract was already formed when you requested cancellation. I would personally send an email confirming the sequence of events, you were going to order x item but changed your mind during the call and requested cancellation - because if the consumer contract (information, cancellation & additional charges) regulations do apply, the onus is on you to prove you cancelled within the prescribed period.
Providing the CCRs do apply and you had the right of cancellation, she has 14 days from receiving your cancellation to refund all monies paid under the contract (in certain circumstances, they may be entitled to make a deduction but none of those are applicable here).You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0 -
Can anyone advise?
I called a company on Monday about a spare part. The woman was a little strange but I paid for the (unordered at the time of payment) goods, then she became really really strange and rude, so in the same phonecall I politely said not to go ahead with the order and could she refund my money back. The money had literally been taken less than 5 mins before I told her to cancel.
She still hasn't refunded my money, claiming to be too busy and she has 30 days to pay it back.
However, no good were ever ordered/received/returned so what are my rights as everything refers to returned goods etc
Any ideas or tips on what to do?
Thanks
Regulation 34 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 allows the trader 14 days from being notified of the cancellation.
If you haven't done so already, I would suggest that you send an email confirming your cancellation.0 -
Hi
Bought a garden spade 6 months ago ( ish). Item comes with a 'ten year guarantee '.... bought from Homebase but is not a Homebase's own product. Spade warped after 3 light uses.
Who is responsible for the ten year guarantee.... Homebase or the manufacturer?0 -
RunningMum wrote: »Hi
Bought a garden spade 6 months ago ( ish). Item comes with a 'ten year guarantee '.... bought from Homebase but is not a Homebase's own product. Spade warped after 3 light uses.
Who is responsible for the ten year guarantee.... Homebase or the manufacturer?0 -
It's on a tag on the spade. Attached to it0
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