Quick questions on Consumer Rights

wealdroam

DanielX9031 wrote: »

I was on a 30 day free trial for g2a shield. I didnt want it anymore so I tried cancelling it but it was only possible to cancel 2 days before the trial ended. I tried cancelling numerous times but the website didnt allow it and i tried multiple times with the support team on livechat aswell but have had no success. The trial then automatically upgraded to a billed version and money has been taken from my account. I did not want this and feel that I am entitled to a full refund. As a customer I should be protected under the consumer rights act and sales of goods act due to it not being able to be cancelled which was out of my control. This is forcing customers to pay when they do not want to, and I had attempted to stop the trial multiple times. I have also been billed by my bank because of international transfers so I would like this to be reimbursed as well as compensation. The process you have to go through to deactivate it is also very confusing, it is worded and designed in such a way that it tries to stop you from deactivating the subscription. I have been emailing them over the past 2 weeks and they are clearing not giving up in trying to refuse refunding. And they now say it is not possible to refund it. What more can I do?

From the website www.g2a.com:



Good luck with enforcing your rights under either The Sale of Goods Act or The Consumer Rights Act.

Speak to your card issuer about a chargeback.
That's assuming you used either a debit of credit card.

DanielX9031

Yes g2a the website for games and digital media. Yeah I've mentioned the sales of goods act and consumer rights but they're still refusing, saying "it's not possible to refund"

shaun_from_Africa

DanielX9031 wrote: »

Yes g2a the website for games and digital media. Yeah I've mentioned the sales of goods act and consumer rights but they're still refusing, saying "it's not possible to refund"

Wealdroam was referring to the fact that g2a is a Hong Kong based business and because of this, the contract of sale isn't covered by UK legislation.

DanielX9031

shaun_from_Africa wrote: »

Wealdroam was referring to the fact that g2a is a Hong Kong based business and because of this, the contract of sale isn't covered by UK legislation.

So basically I can't get a refund? Even though it was their fault? (Read my original post)

unholyangel

DanielX9031 wrote: »

So basically I can't get a refund? Even though it was their fault? (Read my original post)

We're a UK site full of UK people and as such, are only familiar with UK laws and (to an extent) EU laws. You would have to ask someone familiar with the laws of hong kong whether you have any consumer rights or not (although even if you do, enforcing them from halfway around the world might prove difficult).

However, if you read wealdroams post, you'll see he advised you to try a chargeback with your card issuer and see if they can help.

DanielX9031

Okay thank you all very much for the help

Tiglath

Got a half-finished bathroom and the builder is making constant excuses to not show up and finish the job, one lie after another. Is this a matter for Trading Standards?

neiljfellows

Purchased Karcher pressure washer a year ago, its now developed a fault and I need to return it for repair/replacement under the products two year warranty. Legally, do I need to pay the return postage to Karcher?

I originally purchased it from Amazon who've said its nothing to do with them now, I need to return to Karcher.

marliepanda

neiljfellows wrote: »

Purchased Karcher pressure washer a year ago, its now developed a fault and I need to return it for repair/replacement under the products two year warranty. Legally, do I need to pay the return postage to Karcher?

I originally purchased it from Amazon who've said its nothing to do with them now, I need to return to Karcher.

Karcher's two year warranty has nothing to do with Amazon, so that is why Amazon are saying 'nothing to do with them.'


As warranties are over and above your statutory rights, they can have whatever caveats they want, such as, paying for the postage back to them, or, sending them a banana to snack on whilst they fix it, etc.


If the warranty says you pay the postage, then you have to if you want to claim under the warranty.


If you want Amazon to sort it you need to claim with them under the SOGA, but that places requirements on you as well as Amazon, so, depending on how much its going to cost you to post it to Karcher, I'd suggest just claiming under the warranty.

naedanger

neiljfellows wrote: »

Purchased Karcher pressure washer a year ago, its now developed a fault and I need to return it for repair/replacement under the products two year warranty. Legally, do I need to pay the return postage to Karcher?

I originally purchased it from Amazon who've said its nothing to do with them now, I need to return to Karcher.

You have two sets of rights - your rights under the warranty and your statutory rights and you can choose which to use.

Your warranty rights will be as specified in your warranty agreement. Having to pay return postage is a common condition so if your warranty includes that condition and you want to claim under the warranty then you will need to pay return postage.

You also have statutory rights against the retailer. These depend on you making a claim against the retailer for selling a product that did not conform to the contract, which in your case would be that it had an inherent fault. If you have a valid claim that the item was inherently faulty then you should not need to pay for the return postage. The problem with claiming using your statutory rights is that (as the item is more than 6 months old) the obligation is on you proving on the balance of probability that the item was faulty when you bought it (e.g. was not sufficiently durable) and that the fault was not caused by e.g. misuse, or to be expected from normal usage etc. Also if the retailer disputes there was an inherent fault you may need to take the matter to the small claims court, which may not be easy (and as Amazon is not a UK company this may complicate matters).