Quick questions on Consumer Rights

wealdroam

JakeEy wrote: »

I know you have up to six years 'warranty' with the sale of goods act but the retailer is telling me that this only applies to white goods and items over £200.

I cannot find an answer and not heard that before, is this true?

Not true.

For more details read MSE's Consumer rights article.

Valli

MollyMutkin wrote: »

In late January I bought a few energy saving light bulbs from an on-line seller for a couple of pendant lights in my kitchen. It's now early May and one of the bulbs blew today. The packaging states 10,000 hours life (equates to about 13 months use 24/7). I would like to return it in exchange or refund and I checked the suppliers returns policy but they state they will only refund an item if it fails within 28 days. ??

Try contacting them and see what they say - ask nicely;) and you may get a pleasant surprise.

christieparker284

OK where do I stand? I have taken a contract out with DFS for some furniture on finance. When going through the contract and looking at the price of them they had made it cheaper. So a error on their part. I questioned the assistant manager whether I would be made to pay the extra and he told me once the manager signed the paper work which he did then no that would be the price I will pay for the furniture. I then had a phone call from the manager today saying that I have to go into the store to change the paperwork to pay the extra money. Is this allowed? I have a signed contract so does this mean that the store has to honour that price as its a legally binding contract? Please help me.

Valli

christieparker284 wrote: »

OK where do I stand? I have taken a contract out with DFS for some furniture on finance. When going through the contract and looking at the price of them they had made it cheaper. So a error on their part. I questioned the assistant manager whether I would be made to pay the extra and he told me once the manager signed the paper work which he did then no that would be the price I will pay for the furniture. I then had a phone call from the manager today saying that I have to go into the store to change the paperwork to pay the extra money. Is this allowed? I have a signed contract so does this mean that the store has to honour that price as its a legally binding contract? Please help me.

So, just to clarify, you agreed to purchase furniture items on finance from DFS.
The contract was drawn up and both you and the salesman were aware that the price on the contract was too low; nevertheless it was signed off by the manager at that price?
Furthermore the salesman (assistant manager) stated you would pay the (lower) price on the contract?

How much, may I ask, would you have 'saved'?

christieparker284

Yes. The manager put the prices on the contract and the assistant manager was going through the monthly payments. We were both made aware prior to me signing at the price difference. The assistant manager said that was the price his manager had put in and as long as he signs it off then that is the price I will pay. I confirmed several times with the assistant manager that the price I signed for on the contract would definately be the price I would pay and he told me yes. once the contract is signed that the furniture is mine for that price. It was signed by the manager so he must have looked at the paperwork before signing no? If not then this isnt my fault? I have paperwork stating the items and the contract i have entered and the price of it. So where do I stand?

Padfoot_2

About six months ago, we ordered some logs on-line and when they were delivered the delivery lorry reversed into our garage building, causing damage which cost about £1500 to put right. The delivery was undertaken by a sub-sub-contractor of the supplier. The supplier referred us to the sub-sub-contractor and they have employed delaying tactics via their insurers and have not paid our claim. The supplier has excluded liability for damage to property completely in its Ts and Cs. Does anyone know whether it is legal for them to do this? Just trying to work out whether to threaten the supplier, or just the sub-sub-contractor, with a small claims action!

Valli

Padfoot wrote: »

About six months ago, we ordered some logs on-line and when they were delivered the delivery lorry reversed into our garage building, causing damage which cost about £1500 to put right. The delivery was undertaken by a sub-sub-contractor of the supplier. The supplier referred us to the sub-sub-contractor and they have employed delaying tactics via their insurers and have not paid our claim. The supplier has excluded liability for damage to property completely in its Ts and Cs. Does anyone know whether it is legal for them to do this? Just trying to work out whether to threaten the supplier, or just the sub-sub-contractor, with a small claims action!

This is probably better asked on the insurance thread.

I would hazard a guess though, that their exclusion is an unfair T&C.

danielcurbeson

good information thanks

kenwood33

Hi everyone I was wondering is someone can give me some advice please. I bought a mattress in January of this year, it was delivered late in February 2013. Since then we have had nothing but problems with the mattress as it dips both sides and has ridge right down the middle of it. We were told by the manufacturers to turn the mattress round every week for 3 months to let it settle as it is pocket sprung. Please bear in mind that my husband and I are disabled but we found someone willing to do this for us. Now we are in June and it is still as bad as ever!

We asked the company who sold it to us to change it as there is a fault with the mattress, they then spent an age and a day contacting the manufacturers and telling them it needs to be replaced. The manufacturers have said get stuffed basically as it was the wrong mattress for us!!. We have stuck to our guns and want it replaced but the company who sold it to us have said that yes they will replace it and send it back to the manufacturers for inspection BUT we must pay £60.00 for delivery and taking away of the old mattress and IF a fault is found with our mattress that we have at the moment then a partial refund will come back to us.

Surely by law this is not right is it? the Sale of Goods Act must come in here. My husband and I are at our wits end and cannot lay on this mattress at all as it is that bad.

Any help would be most appreciated from you.

Thank you.

ThriftyShelly

Hi All, just wondered what fellow MSE follows think I should do about this-
Got a make up set delivered today from Debenhams- various items together in a gift box, opened the sealed box and the single dark coloured eyeshadow wasn't shut properly had cracked in transit and the powder was all over the gift box, the other items and after opening it, all over my trousers and my sofa! I rang customer services who kindly said they would sent a replacement but that I had to send the item back to them (after asking they said they would send a returns label)
I questioned this as the items are all covered in this dark eyeshadow and it would possibly make a mess for the person dealing with the return, also I would have to wait in a post office queue for something that was not my fault and also was not happy about the mess on my trousers and sofa. I was told to send photographic evidence to head office.
Anyway I will not bother doing this as I managed to clear the mess from my (luckily) dark coloured sofa and am hoping it will wash out of my trousers.
I realise there are much more important things going on it the world but my main gripe is having to queue in my post office for what is usually about 30 minutes to send the item back.
What do others think?