We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
Quick questions on Consumer Rights
Comments
-
Indeed they can but the question I'm asking is if they can clearly state 'free returns' then charge for them? Surely there must be some legislation preventing that?
https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32011L0083
Pay particular attention to article 6 s1(i) and article 8 s7.You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0 -
Hi,
I recently ordered some bridesmaid dresses online - they were described on the website as 'mauve' and appeared when I filtered the dresses available by the colour purple. However, when they arrived they were quite clearly pink and the packaging was even labelled 'pink dress'. I returned them and have been refunded for the cost of the dresses, but not for the original postage. Because this was a case of 'items not as described' do I stand a chance of getting the postage back? Or do I just suck up that loss?
0 -
Yes if its a UK firm ( many are non Uk )
0 -
I have recently purchased an item online and wish to return it. Nice and straight forward under the Consumer Rights Act. The company I purchased the item from are saying that I have agreed to buy the item from them under their Business to Business Terms and Conditions which basically means that the consumer goods act does not apply to me. I have not set up as a sole trader just yet as I am currently going through my training and I am purchasing the items required to do this at the same time. I did however tick the trader box on the website as I am going to shortly be a sole trader. Does this mean however that consumer rights are not applicable to businesses and that you have not legal right to return online goods? Every time I Google it just comes up with the Consumer Rights Act!
Does anyone know the answer?
0 -
Adele_Blake said:I have recently purchased an item online and wish to return it. Nice and straight forward under the Consumer Rights Act. The company I purchased the item from are saying that I have agreed to buy the item from them under their Business to Business Terms and Conditions which basically means that the consumer goods act does not apply to me. I have not set up as a sole trader just yet as I am currently going through my training and I am purchasing the items required to do this at the same time. I did however tick the trader box on the website as I am going to shortly be a sole trader. Does this mean however that consumer rights are not applicable to businesses and that you have not legal right to return online goods? Every time I Google it just comes up with the Consumer Rights Act!
Does anyone know the answer?
1 -
OK, so I have some consumer rights if I buy online.
Are those rights altered if I go and collect the items myself?
Basically is it better to order online and collect than go into the store and purchase?0 -
mttylad said:
Basically is it better to order online and collect than go into the store and purchase?The only difference is simply that a member of staff will have put the items in a trolley for you.Distance selling is exactly that.The items are delivered to your home sight unseen and so you have additional rights with regard rejection.Ordering online and then collecting in-store is hardly distance selling because you can easily inspect the items as you collect them.So quite obviously no additional consumer protection...2 -
mttylad said:OK, so I have some consumer rights if I buy online.
Are those rights altered if I go and collect the items myself?
Basically is it better to order online and collect than go into the store and purchase?1 -
Hi All.
I recently bought an item from Amazon that was finalized as 'Tracked & Signed for'. The courier was Hermes. I received an email from Hermes stating this. I've not received or signed for anything. When I clicked on the email link to 'view signature', all it shows for the signature is my first name. I have spoken to Amazon numerous times, and asked for a replacement. I don't want a refund because I want the item, but all they keep saying is .."The goods/item are tracked to have been delivered, so, if you think the item has been stolen, then you need to contact your local police station. When you have a crime number then please get back to us."
Where do I stand with this? The local police are hardly going to be interested with a missing Amazon item.
Thank You.0 -
As Amazon say if its been stolen .
1
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.2K Banking & Borrowing
- 252.8K Reduce Debt & Boost Income
- 453.1K Spending & Discounts
- 243.1K Work, Benefits & Business
- 597.5K Mortgages, Homes & Bills
- 176.5K Life & Family
- 256.1K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards