Quick questions on Consumer Rights

JJ_Egan

<Am I legally entitled to at least a full refund due to warranty?


NO warranty is not your Consumer Rights .
Warranty an extra provided by the manufacturer .
Consumer Rights the vendor see sticky top of page .


>Are they legally allowed to change their offer?



Yes as above .


What is the purchase date ??
CR you may be entitled or not to a refund but not a refund ++50% or more .

Lee_G32

Hi, thanks for your reply.

Purchase date was 18th October 2018.

Sounds like my best option is to try to push for the refund offered before and take the line of defence that it was previously offered and see how I get on.

Greta_Sharbo

C_James wrote: »

Thanks for this- completely missed that you'd replied.

My understanding was that this was done through the company's Facebook page (via their direct messaging function). I'll ask for the specific wording, but believe there was a stated cost for each person to cover "make-up and hair", plus a mention that there would be travel costs depending on the distance (the distance is under a mile). No breakdown of how this would be calculated was given at the time I believe.

If the price is not given (or not explained how it will be calculated) then the law states the trader can only charge a reasonable price.

http://www.legislation.gov.uk/ukpga/2015/15/section/51/enacted

Ask them to justify the price.

Strictly speaking the onus is on consumer to show the price isn't reasonable but shouldn't be very hard to prove how much it might cost to travel less than a mile - even in a taxi that's a few pounds.

unholyangel

Greta_Sharbo wrote: »

If the price is not given (or not explained how it will be calculated) then the law states the trader can only charge a reasonable price.

http://www.legislation.gov.uk/ukpga/2015/15/section/51/enacted

Ask them to justify the price.

Strictly speaking the onus is on consumer to show the price isn't reasonable but shouldn't be very hard to prove how much it might cost to travel less than a mile - even in a taxi that's a few pounds.

It appears the trader has given a price though. In which case they can't now change it.

13.—(1) Before the consumer is bound by a distance contract, the trader—

(a)must give or make available to the consumer the information listed in Schedule 2 in a clear and comprehensible manner, and in a way appropriate to the means of distance communication used, and
(b)if a right to cancel exists, must give or make available to the consumer a cancellation form as set out in part B of Schedule 3.
(2) In so far as the information is provided on a durable medium, it must be legible.

(3) The information referred to in paragraphs (l), (m) and (n) of Schedule 2 may be provided by means of the model instructions on cancellation set out in part A of Schedule 3; and a trader who has supplied those instructions to the consumer, correctly filled in, is to be treated as having complied with paragraph (1) in respect of those paragraphs.

(4) Where a distance contract is concluded through a means of distance communication which allows limited space or time to display the information—

(a)the information listed in paragraphs (a), (b), (f), (g), (h), (l) and (s) of Schedule 2 must be provided on that means of communication in accordance with paragraphs (1) and (2), but
(b)the other information required by paragraph (1) may be provided in another appropriate way.
(5) If the trader has not complied with paragraph (1) in respect of paragraph (g), (h) or (m) of Schedule 2, the consumer is not to bear the charges or costs referred to in those paragraphs.

(6) Any information that the trader gives the consumer as required by this regulation is to be treated as included as a term of the contract.

(7) A change to any of that information, made before entering into the contract or later, is not effective unless expressly agreed between the consumer and the trader.

cponeill

I bought a watch from an online retailer. It developed a problem and I returned it to the retailer. The retailer agreed to repair, sent it to the manufacturer and advised me it would take 6-8 weeks for repair. It has now been 14 weeks and the retailer won't give me any assurances on when I should get my watch back. What are my rights in this situation? How long is reasonable to take for repair?

JJ_Egan

When was the purchase ??

Aylesbury_Duck

JJ_Egan wrote: »

When was the purchase ??

No idea, they don't have a watch at the moment, remember?

waamo

cponeill wrote: »

I bought a watch from an online retailer. It developed a problem and I returned it to the retailer. The retailer agreed to repair, sent it to the manufacturer and advised me it would take 6-8 weeks for repair. It has now been 14 weeks and the retailer won't give me any assurances on when I should get my watch back. What are my rights in this situation? How long is reasonable to take for repair?

Is this a U.K. based retailer? By U.K. based I don't mean got a co.uk web address I mean actually based in the U.K..

Axon

I took out a £3 sub for the Times for 3 months to view an article and didn’t use the service again. I couldn’t cancel it online and it auto renewed on 24 Feb for £26. I’ve not used it and when I rang them they said that I wasn’t entitled to a refund because I’d agreed to the contract. I asked about why they hadn’t sent me an email advising me about a cooling off period and they said they didn’t have to give one for the £3 trial, and therefore didn’t have to give me a cooling now off period in writing or notify me that the trial period was ending. I’m assuming they’re right and I have no legal right to a refund on that basis?

JJ_Egan

Aylesbury_Duck wrote: »

No idea, they don't have a watch at the moment, remember?

I use a colander to tell the date .