Tesco/Asda Pricechecker Thread - part 5

hamsmith

hi all, just thiought I would let you know that i complained that my fillipo berio extra virgin olive oil had come back N/A. This was Friday evening. I hadn't heard back so assumed I would get nowhere with it and was prepared to write it off.
This afternoon I recieved an email appoligisin for it taking so long to reply and that after checking that i was correct they have added it to their system so that future customers with have it included and offered me the difference on a gift card. not wanting to be greedy and ask for DTD i accepted this amount as £3 for 1litre of extra virgin olive oil isn't so bad when i made on the magnums, fagots and twinings teabags in the same shop

So those unsure about emailing customer services don't be detered.

babs31

cheer1eader wrote: »

i saw my first fellow dtd shopper in wwx tesco today just after 2pm :j she even had 2 lots of dtd shopping & had 2 different ca's do them as they had a change over at the till:rotfl: come on own up if it was you

Hi cheer1eader, must have missed you by about 30 mins....

the sa i had today insisted on keeping receipt, ok by me i always leave it anyway, but then signed, dated and crossed through the receipt and the voucher before putting it in her till. said it was 'orders today' what was your experience like?

m00nie

lizzielondon wrote: »

sorry i can't check spreadsheet from work comp

can anyone please let me know the status of the Thornton's eggs?

I've been away for a few days and was planning on getting a bunch but there seems to be chat of them no longer working?

if this is the case are there any other good alternatives please?

thanks so much

the last one (moments) seems to have been taken off asda so none left to compare..

Zara77

Hi Everyone
I was just wondering about the prawns that have been confirmed? I looked on the Tesco webpage but could not find ones marked at £4.99.
Is there a product number?
Any help greatly appreciated and Admins-u guys r amazing:j

ZenUK

hamsmith wrote: »

hi all, just thiought I would let you know that i complained that my fillipo berio extra virgin olive oil had come back N/A. This was Friday evening. I hadn't heard back so assumed I would get nowhere with it and was prepared to write it off.
This afternoon I recieved an email appoligisin for it taking so long to reply and that after checking that i was correct they have added it to their system so that future customers with have it included and offered me the difference on a gift card. not wanting to be greedy and ask for DTD i accepted this amount as £3 for 1litre of extra virgin olive oil isn't so bad when i made on the magnums, fagots and twinings teabags in the same shop

So those unsure about emailing customer services don't be detered.

Well Done, other have tried and failed, myself included. Good it's now included.

peskey78

Thought I'd get couple bottles of wolf blass before tomorrow

Ok putting voucher through but sa signed new receipt saying as i didn't have club card would have to sign it as could lose it ?! Supervisor came over and agreed have to sign it as tesco lose billions each year ......

Now do I loose the voucher and start again or can I do anything about my new signed reciept ?

Dilemma....

ukchriss

:idea: I emailed Tesco Customer Service about my missing voucher from 11th April and just got this reply... :think:

Dear Miss..,
Thank you for contacting us.

I am sorry you have experienced problems whilst attempting to use our Price Check website and you are yet to receive your price check email. I appreciate why you would be unhappy and I apologise for any inconvenience caused.

In most cases, we aim to get your results to you within 36 hours. Our price check website has to find receipt details from the millions of transactions that have occurred in the last 28 days. We then match products against the ASDA products and prices on that day. Unfortunately, it can take a bit of time for our systems to process this information. However, there may be rare occasions where it takes a little longer to check your details but you'll receive an email from us as soon as your results are ready.

A valid email address is required when submitting a price check comparison, this is needed to inform you of the results and if applicable, the link needed to print a refund voucher.

Please note we are not liable if an email address has been entered incorrectly. Also, I am sorry to say that if your receipt is not recoverable by our system, that we will be unable to conduct a comparison in this instance.

Thank you for bringing this matter to our attention.
Kind Regards


Lisa Wimbleton
Business Support Executive
Tesco Customer Service


So I'm still not sure if it will turn up? I have tried to put the details in again loads of times but nothing happens the page just refreshes it doesn't input again or say its being possessed? :undecided

cheer1eader

babs31 wrote: »

Hi cheer1eader, must have missed you by about 30 mins....

the sa i had today insisted on keeping receipt, ok by me i always leave it anyway, but then signed, dated and crossed through the receipt and the voucher before putting it in her till. said it was 'orders today' what was your experience like?

:hello: so it wasn't you on the till before me using 2 vouchers then? :rotfl:
yeah was fine today they kept my receipt at both wwx & m though which i wasn't bothered about lol i wasn't brave enough to do 2 dtd shops in one go :rotfl:

hamsmith

ZenUK wrote: »

Well Done, other have tried and failed, myself included. Good it's now included.

Having read your stories about getting nowhere i was shocked to get a reply.

N20Y1D

peskey78 wrote: »

Thought I'd get couple bottles of wolf blass before tomorrow

Ok putting voucher through but sa signed new receipt saying as i didn't have club card would have to sign it as could lose it ?! Supervisor came over and agreed have to sign it as tesco lose billions each year ......

Now do I loose the voucher and start again or can I do anything about my new signed reciept ?

Dilemma....

How could a company that loses billions each year operate?:rotfl: