provident agents [TEXT DELETED BY FORUM TEAM]

Frustrated_Bunny_2

I have been an agent on this particular book for about 9 years and it is considered a good book. I lost about £30 when the pay structure changed from the IQ system and am now losing ££££ each week on this new pay structure. i HAVE NOT AS YET GAINED ANYTHING. I enjoy my job but am constantly asked what my sales are, what my collections are and how many customers have I got. Sometimes that is the only conversation I have with my manager apart from going into the office on a Thursday for an interview.( Is it in our contract that we have to sit and listen to our manager on a Thursday or can we refuse to stay in the office after collecting our book?). Customers come down from head office and we are frowned upon if we dont put them on, yet when that particular customer doesnt pay we are penalised. I had a customer transfered to me from another area and pays fortnightly.The customer paid me two weeks yet the next week I was penalised because he didnt pay. I haven't as yet had another payment from him and am yet again being charged another £10 which totals £20 that I have lost when I have hardly made any commission from him. I cant tell you how frustrated I am. I have always done my call backs yet still get penalised for doing my job. If a customer cannot pay for any reason what do the management expect us to do ! We cannot do anymore than ask for payment. I requested to facebook ( Provident friends together ) but the site seems to have disappeared. I agree that on week 20 ( which is next week) we all agree NOT TO DO ANY ISSUE.

20yrs_agent

Frustrated_Bunny wrote: »

I have been an agent on this particular book for about 9 years and it is considered a good book. I lost about £30 when the pay structure changed from the IQ system and am now losing ££££ each week on this new pay structure. i HAVE NOT AS YET GAINED ANYTHING. I enjoy my job but am constantly asked what my sales are, what my collections are and how many customers have I got. Sometimes that is the only conversation I have with my manager apart from going into the office on a Thursday for an interview.( Is it in our contract that we have to sit and listen to our manager on a Thursday or can we refuse to stay in the office after collecting our book?). Customers come down from head office and we are frowned upon if we dont put them on, yet when that particular customer doesnt pay we are penalised. I had a customer transfered to me from another area and pays fortnightly.The customer paid me two weeks yet the next week I was penalised because he didnt pay. I haven't as yet had another payment from him and am yet again being charged another £10 which totals £20 that I have lost when I have hardly made any commission from him. I cant tell you how frustrated I am. I have always done my call backs yet still get penalised for doing my job. If a customer cannot pay for any reason what do the management expect us to do ! We cannot do anymore than ask for payment. I requested to facebook ( Provident friends together ) but the site seems to have disappeared. I agree that on week 20 ( which is next week) we all agree NOT TO DO ANY ISSUE.

i think its provident agents united your story is so typical of what us agents have to put up with wk in wk out

20yrs_agent

20yrs_agent wrote: »

i think its provident agents united your story is so typical of what us agents have to put up with wk in wk out

agents say no site

justice4agents

20yrs_agent wrote: »

agents say no site

NO POSTS FOR 24 HOURS!!WHATS HAPPENED TO EVERYBODY??

Angry_Norfolk

Just took a look at the "Carers" section on the company website. David Kennedy ROM says "Experience has taught me, if you look after your people, they'll look after you" dont make me laugh. Johanna Horne, Marketing Projects Manager, says "They make a BIG effort to reconise effort and achievment here" dont make me laugh.
Michelle Burford, New Business Manager says "Theres a great sense of team spirit and a friendly working atmosphere here". dont make me laugh. Our policies "We believe in looking after our employees and are dedicated to providing them with a safe, supportive and fair working environment across all areas of the company". dont make me laugh. Health and safety "Our stress policy commits us to take all reasonable steps to identify the causes of stress and to eliminate or control the risks involved." dont make me laugh. All this BOLLOX is on the company website.

Provilady

Ther is a facebook group called Provident Agents together

Angry_Norfolk

Provilady wrote: »

Ther is a facebook group called Provident Agents together

Theres only 13 members and its been like this for weeks !!!

Provilady

Angry_Norfolk wrote: »

Theres only 13 members and its been like this for weeks !!!

The group was only created 5 days ago

Angry_Norfolk

Provilady wrote: »

The group was only created 5 days ago

ops. must have been a similar one with just a few members. lets hope it gets 11000 members. cheers for posting.

mixedupagent

Angry_Norfolk wrote: »

ops. must have been a similar one with just a few members. lets hope it gets 11000 members. cheers for posting.

I have joined this group, and to be honest i think its good to talk to other agents in the same position.