Disappointed by Interflora - be warned! (photos)

h.cowell

Hi

My husband kindly bought the following bouquet from Interflora for my birthday. It's called 'Pink Perfect' and in the photo on their website looks lovely: http://www.interflora.co.uk/catalog/product.xml?product_id=2471886;category_id=5



So they arrived on Tuesday, and although my initial impression was that they looked a bit sparse, I reserved judgement because they were a present . By Friday (3 days) two of the flowers had died completely and the rose had failed to open. I then compared them to the internet picture and realised the carnations were missing completely & the whole bouquet seemed to be the wrong colour! Here's a couple of photos:




I complained over the telephone to Interflora who immediately organised a replacement. Within 2 hours the old flowers were collected and new ones delivered - but, we're still disappointed . The carnations are included this time...but...well, please jusdge for yourselves and let me know what you think:





To be honest, I almost didn't accept them, but now I have I'm not sure what to do. Think I might chalk this up to experience and avoid Interflora from now on. When I order flowers for friends I generally contact florists directly but my hubby didn't know that. Although I'm not sure it would have made much difference in this case!!!

PS The difference in colours is not due to my camera....

Mimi_Arc_en_ciel

ring interflora again, demand a refund.

My OH ordered flowers, they was delivered too the wrong address - Had the wrong name on them and died after a few days. OH got me a replacement batch and they gave him a full refund.

Offer to email them the pictures but i definitley think you deserve better.

POPPYOSCAR

They are disgraceful, it looks like a child has arranged them.

I have ordered these before and they were lovely. Send Interflora these pictures and ask if they think they are a suitable standard.

You should be receiving more than a refund IMO.

kymbogs

They look terrible, both sets. Must be really disappointing! Do you know if the replacement bunch was made up by the same florist as the first? The white flowers are different flowers for a start and it doesn't look like there's anywhere near enough flowers in it. Hope you get sorted!

deanos

LOL they look terrible nothing like the picture

h.cowell

Thanks for the responses . Yes, the second arrangement came from the same florists.

I showed this thread to my husband and he immediately rang Interflora again, who gave us an e-mail address. I've now sent them photos and we're waiting to hear back from them!

deanos

They should sort you out, they had pretty good aftercare when i worked there but it was a long time ago now, good luck

h.cowell

Thanks Deanos. I have to say that Interflora have been very helpful so far

POPPYOSCAR

h.cowell wrote: »

Thanks for the responses . Yes, the second arrangement came from the same florists.

I showed this thread to my husband and he immediately rang Interflora again, who gave us an e-mail address. I've now sent them photos and we're waiting to hear back from them!

Good.

Let us know how you get on.

pulliptears

I think i'd be asking where the other half of the arrangement is because that's less than half of the flowers in the picture. That is shocking OP, truly.

jpwhittle

wow and i thought id had problems with them, we sent my mum and dad some anniversary flowers and they came with the wrong name on the card (not good when it waas their 31st wedding anniversary), then ordered some for both sets of mums for mothers day and paid extra for chocolates wich never got delivered, Thankfully we got out postage costs back and the money for the chocolates. We also now have a note on their system that if our mail adrss was to order from them again the order should be double checked, wich im not sure could lead to trouble but at least they responed.

They are very bad flowers though id bbe disgusted and wanting more than a free bunch back.