Delay in M+S vouchers for Sky offer?

mamabuddah

realised wrote: »

Grrr :mad: Now i'm locked into the 12 month contract

surely not locked in if they have not kept their end of the deal/contract....did you take screen shots etc of the order process?

realised

Unfortuantely, the one time I didn't take screen shots was the time they mess me around.

I think I will wait until the outcome of the Topcashback which I'm hoping will go in my favour meaning there is proof of me getting their deal online

mamabuddah

UPDATE:

4 X £25 M&S vouchers came recorded delivery in the post this morning...well chuffed.

kayl

Similar story to the above for me! I took out a TV subscription online, got a confirmation email and within 5 mins got a cancellation email. I then called them , and was reassured that I would definitely still get the vouchers. This was during the first week in March.
On 13th April, I submitted an email query and was originally told that would not qualify, as took it out on phone. I explained what had happened, and got a reply that I would get them, but it would take up to 45 days from install date. ( I kept that email). Having had 2 emails sent this week reminding them that the 45 days is up ignored, I called them this morning and was told that there are no notes about this on my account. The girl I spoke to says that she has submitted a query form and I'll get a response within 72 hours.
I am definitely not letting them get away with this, as they have mucked me about on so many points. Looks like it may have to be the ASA for me!!

realised

UPDATE: I know people (including myself) are sceptical about these things but I decided to email the executive customer enquiries and Jeremy Darroch regarding this because I was fed up with hitting a brick wall with the normal channels of enquiry including the "where are my vouchers" email address.

They called back the next day and said regardless of whether we went through a third party or not, we should still have been entitled to the vouchers.

Although they said delivery would take 45 days :eek:. I seem to atleast have gotten somewhere!

kayl

Just to let you know that I have received a reply since my last post. I got an email saying that entitled to £100 of vouchers! (I think it should have only been £50), but that it will take ANOTHER 45 days to process, They've offered me £100 credit on my account as an alternative, which I've accepted. I've checked online and this has now been done :T

Kellyg

Just an update from me, Ive just signed for 4 x £25 vouchers from Sky this morning.

Very happy!

bunhead99

i got my vouchers today aswell

Aginoth

I never received my refer a friend M and S vouchers from around 5 years ago, despite a couple of years of chasing every couple of months. Gave up in the end, I know many others who have never recieved them.

realised

Received my vouchers today! Actually the service has turned around since the beginning of this saga. I received a text and email from Sky when they dispatched the vouchers and signed for them 2 days later

Does anyone know if they have an expiry date? I've checked on the vouchers but there doesn't seem to be one