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Cancelling with Vodafone
Comments
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Well, if that call was screened by the agents team leader they're now looking for a new job...
I do it alot. Infact with Sky they know it's for my dad, but seem to be fine with it aslong as I know the passwords etc. I'm guessing Vodafone would assume it was my mum on the phone as I didn't give anything away to suggest otherwise.The frontier is never somewhere else. And no stockades can keep the midnight out.0 -
Just another idiot from the CS, one of hundreds.lurkerlurk wrote: »Well, I've tried phoning today too and was told I cant cancel over the phone, it has to be in writing.
http://help.vodafone.co.uk/system/selfservice.controller?CMD=BROWSE_TOPIC&CMD2=search&PARTITION_ID=1&CONFIGURATION=1000&helpSearchAlpha=cancel+contract#a=&t=&sq=cancel+contractIf you want to end your contract, please write to us giving 30 days notice - you can send us a letter or an email.
Please give us the following information :- the account name, and account number
- the invoice address
- the mobile number to be terminated
- the date of termination
- the name of the account owner or administrator
- tell us if you need a PAC (Porting Authorisation Code)
- if the account has a password, please quote this in your letter or email.
Vodafone Limited
PO Box 932
DONCASTER
DN4 5XW
Send an email to Customer Service
Just send an internal message ("e-mail") with all the information they request. Take screenshots before and after submitting. I don't think that they are supposed to reply to it.So whatever way I try to cancel the contract I am being given no help.
And don't forget, normally it has to be at least a month in advance.0 -
I do it alot. Infact with Sky they know it's for my dad, but seem to be fine with it aslong as I know the passwords etc. I'm guessing Vodafone would assume it was my mum on the phone as I didn't give anything away to suggest otherwise.
Unfortunately compliance with the data protection act isn't something that can waved.
All depend on what you want to do, but if the agent doesn't follow it to the latter they will be fired and could face a fine of up £5,000. It's one of the things all call centre staff have drilled into them.0 -
Unfortunately compliance with the data protection act isn't something that can waved.
All depend on what you want to do, but if the agent doesn't follow it to the latter they will be fired and could face a fine of up £5,000. It's one of the things all call centre staff have drilled into them.
I'm confused, am I committing a crime? and could I be fined?The frontier is never somewhere else. And no stockades can keep the midnight out.0 -
Rules changed at the end of March. If you request them to issue a PAC, they MUST action your request within 2 hours and text you the code.I spent 25 years in the mobile industry, from 1994 to 2019. Worked for indies as well as the big networks, in their stores also in contact centres. I also hold a degree in telecoms engineering so I like to think I know what I’m talking about 😂0
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Well, if that call was screened by the agents team leader they're now looking for a new job...
What part of the procedure has the first agent violated actually?Unfortunately compliance with the data protection act isn't something that can waved.
...if the agent doesn't follow it to the latter they will be fired and could face a fine of up £5,000. It's one of the things all call centre staff have drilled into them.0 -
I'm confused, am I committing a crime? and could I be fined?
No, No, no. Not you, sorry I must have put that badly.
The agent at the call centre. They have to ensure they're talking to the acc holder, if they're in any doubt they are not allowed to continue with the call.
It hard when the name on the acc is, say Mrs Smith and her daughter calls in (or granddaughter), but they're supposed to make sure. If Mrs Smith is 87 and the person calling in sounds 16 they're meant to make more checks at that point.
I know it sounds picky but the DPA is very harsh if you don't follow it to the letter...0 -
No, No, no. Not you, sorry I must have put that badly.
The agent at the call centre. They have to ensure they're talking to the acc holder, if they're in any doubt they are not allowed to continue with the call.
It hard when the name on the acc is, say Mrs Smith and her daughter calls in (or granddaughter), but they're supposed to make sure. If Mrs Smith is 87 and the person calling in sounds 16 they're meant to make more checks at that point.
I know it sounds picky but the DPA is very harsh if you don't follow it to the letter...
Ah okay that's fine then. Was worried for a minute there.The frontier is never somewhere else. And no stockades can keep the midnight out.0 -
He strictly followed the procedure that was not good enough (and cannot be) to ensure. All procedures have their limits.0
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