Groupon £20 for £50 worth of hotel vouchers

Lynsey

I know Solo cards are free and it's £5 for a credit card transaction, but does anyone know the cost of using a Visa debit card??
Could be costly if it's also £5, especially if the booking minus code is only a pound or two - could well de-value the actual voucher deal.

Lynsey

Barter

Does anyone know if you can use an Electron card, without charge?

Thanks.

Michelle301

the travel agency offering this voucher (alpharooms.com) in partnership with Groupon has bad reviews. People complain about the bad customer service or "no customer service".

http://travel.ciao.co.uk/Reviews/Alpharooms_com__6513231

http://www.trustpilot.co.uk/review/www.alpharooms.com

dmg24

Michelle301 wrote: »

the travel agency offering this voucher (alpharooms.com) in partnership with Groupon has bad reviews. People complain about the bad customer service or "no customer service".

http://travel.ciao.co.uk/Reviews/Alpharooms_com__6513231

http://www.trustpilot.co.uk/review/www.alpharooms.com

I have used Alpharooms numerous times with no problems. You will get bad reviews about any service provider, but they are one of the better agencies.

*manda*

I've also never had problems and have used them a few times. I'm going to order a few- it definitely doesn't say anywhere the hotel break itself has to be used within a specific time frame.

samutiana

Trying to use my voucher now and keep getting this message:

"Sorry - your room is no longer available. This is because it may have become unavailable since the time you performed your availability check."

Yet every time I perform the availability 3 types of rooms show as available at that hotel, and all 3 give me the same error message! :mad:

jonnyjackov

Even if you don't need to pay any cash, ie your booking is below £50, they still make you pay a £5.00 credit card charge

Is this legal?

Smiley82

I'm going to revise this to give Alpha Rooms a chance to correct their mistake. My advice would be to wait a few hours before booking, as apparently they are having serious IT issues with the Groupon Vouchers and the booking volumes.

I spoke to a nice guy in the call centre who was very helpful, and said he will either email or phone once they have a resolution.

I'll wait and see.......

jonnyjackov

Wouldn't go through (£47 - zero to pay after groupon) without cc details.

Put in cc details, it said total to pay £0.00 I clicked confirm and it took £5.00 from my account. Customer services say this is correct (so its a booking fee rather than a credit card fee)

Very disappointed in Alpharooms and Groupon

Michelle301

samutiana wrote: »

Trying to use my voucher now and keep getting this message:

"Sorry - your room is no longer available. This is because it may have become unavailable since the time you performed your availability check."

Yet every time I perform the availability 3 types of rooms show as available at that hotel, and all 3 give me the same error message! :mad:

Don't wanna say i told you so but I did warn you guys about the bad reviews. It's true that not always the bad reviews mean the merchant is 100% bad but still. Anyway sorry to hear you are having problems