BT refuses internet connection

bowood_2

Thanks Paddy, thats done.

bowood_2

iniltous wrote: »

Did you order line and broadband as a combined package ??, if so and OR have advised your service provider that you cannot have broadband due to lineplant limitations, then it possible that the order (for both line and broadband) has been cancelled, this would give the symptoms you are getting, No dialtone, unable to report the number as faulty (because it doesnt exist) and calls to the number get 'the number you have dialed has not been recognised' message, as the BT rep has asked to help, give them the order number you got from BT, or call BT or go online, I think they have a track my order facility online (which may not work if they have cancelled the order), but a call to them with the order number shoud enable them it tell you if the order is still valid or cancelled

Was ordered as a combined package, have a dialling tone but cannot make/recieve calls or use the the online fault reporting system as number doesn't exist. Calls to India have fallen on deaf ears.

1jim

have you looked into sattelite broadband?

bowood_2

1jim wrote: »

have you looked into sattelite broadband?

Yes, have looked at that but £25/month for 2.4gb its a bit out of my league.

bowood_2

UPDATE: Had a call on my mobile from BT this afternoon, from what I could understand from this guys basic grasp of the English language was.........

"we will contact you within 10 days".

HELLO BT! are you listening?

I have no telephone!

I have no broadband!

Talk about incompetence, as Victor Meldrew would say "I don't bloody belieeeeve it!"

Now where is the number for the Samaritans? oh yes........ I dont have a phone

sob sob sob

1jim

bowood wrote: »

Yes, have looked at that but £25/month for 2.4gb its a bit out of my league.

cheaper than moving though:p

bowood_2

Some good news, phone now working and broadband promised for 18th April (should've been 7th March). I wont believe it until it actually happens - watch this space.

Update: BT called yesterday (12/04/11) to say broadband would be activated sometime today (up to midnight), since this has been going on for 5 weeks I wont be holding my breath.

bowood_2

Finally resolved! Broadband now working after BT upraded lines, activation is 39 days late but at least its done. I'm pleased the work has been done, but why oh why do BT fob you off with bull****? I've heard so many lies from them, I was even told it was impossible for me to get broadband in my location. Then along comes a 'proper' engineer, says the system needs upgrading, spends 2 days sorting it..... and it all works!

brewerdave

Hope you've kept the contact details of the Open Reach engineer - sounds like one of the competent,conscientious ones!!

withabix

bowood wrote: »

Finally resolved! Broadband now working after BT upraded lines, activation is 39 days late but at least its done. I'm pleased the work has been done, but why oh why do BT fob you off with bull****? I've heard so many lies from them, I was even told it was impossible for me to get broadband in my location. Then along comes a 'proper' engineer, says the system needs upgrading, spends 2 days sorting it..... and it all works!

Just count yourself lucky that you didn't try and get BB via another provider. It would NEVER have been sorted out.

There are many small communities without broadband. It isn't a human right.