Im owed Money by Orange...

DUTR

Andre36 wrote: »

I will take your advice. Someone else advised me about the DD guarantee which I didnt know about. Thank you.

Yes they did in post #7

Orange_Company_Representative

Hi Andre,

To clear a few things up I confirm our Telesales and Web sales both have a 7 day cooling off period which allows you to return your phone should you be unhappy with it. This however is not a free trial and you would have been billed for the time you have used the phone.

As other posters have stated your received a bill and for a refund to have been requested a payment must have been made. In this instance it appears to be a Direct Debit. The bill you received will have stated the amount would be taken on or around a particular date (usually 2-3 weeks after the date on the bill), had there been any issues you should have contacted Customer Services after receiving the bill.

If you still feel you need to take this matter further please refer to our code of practice here: http://www1.orange.co.uk/documents/about/Orange-complaints-code-20110118.pdf

This document details the escalation process for you to follow.

Hope this has cleared up a few things.

Steve, Orange Helpers

Twitter: @OrangeHelpers
Facebook: Orange UK

simax

Andre36 wrote: »

What I meant was the phone network gives you a period usually one or two weeks for you to return it from the purchasing date without charge. Thats why I descibed it as a free trial.

Errr... No. Use it for 7 days, pay for 7 days.