Just been told off by Estate Agent

B_Blank

Wow, this is awful customer service from the EA. They should be ashamed.

Dont listen to people here, you have no obligation to return their calls just to give them feedback. You didnt put in an offer, thats all the feedback you need to give. So what if some stupid vendor spent ages tidying their house (and then priced it 20% more than it is worth). Its not your job to provide a critic on what they could do differently.

I would email the agency (not the agent) and say you wont be looking at any more properties they market because they were rude to you, and that you will be telling everyone you know about the attitude they gave you. It is your duty to make other people aware of how rude this EA is, because its not very nice to be told off by some idiot agent.

summerday

I've never been a vendor, only a buyer, but if I've received a call/message from EA after a viewing I would always ring them back, it seems only polite and courteous to return calls. I just tried to be honest about whay the house wasn't for us.

dander

I hate feedback - when I sold my flat the only feedback anyone ever gave for not wanting is that they didn't want ex-council. It's so pointless because they must have been prepared to consider ex-council or they wouldn't have viewed it, but it's just the easy thing to say - and it's not as if I could do anything about it!

Equally when I was viewing, you don't neccessarily have *reasons* for not liking a house. Sometimes you just don't like them much. Or sometimes you do quite like them, but you like something else better. Or sometimes the reason you don't like it is something personal which would make no difference to other buyers. Then you get the estate agent pushing you to give a reason why you don't want to buy it, so you just say the easy thing to get the agent off your back.

Other times, you kind of like a house, but you're not sure, so you don't want to say 'no', but you don't want to say you're thinking about it, because you don't want to get someone's hopes up and anyway you know that'll mean the estate agent will phone you every day asking how the thinking's going, and you actually want to be left alone to ponder.

alezzandro

Schwade wrote: »

It's pretty simple. This feedback stuff is just EA's selling effort to keep you involved in the property. If you weren't interested, you weren't interested. You don't need to explain yourself to an EA.

this is called maintaining relationships between people. relationships are not simple.

you can be rude to a person, sure you can, but why? What a seller ask is nothing more than "why you wanted to see my house in the first place, and why you didn't like it, now that you have seen it"?

Asking is legitimate, replying is politeness. and ignoring is just rude.

and, btw, your way of treating EAs is also rude. it sounds like those people that treat restaurant waiters like slaves because "I am paying your wage, you do what I say". wow.

alezzandro

dander wrote: »

I hate feedback - when I sold my flat the only feedback anyone ever gave for not wanting is that they didn't want ex-council. It's so pointless because they must have been prepared to consider ex-council or they wouldn't have viewed it, but it's just the easy thing to say - and it's not as if I could do anything about it!

Equally when I was viewing, you don't neccessarily have *reasons* for not liking a house. Sometimes you just don't like them much. Or sometimes you do quite like them, but you like something else better. Or sometimes the reason you don't like it is something personal which would make no difference to other buyers. Then you get the estate agent pushing you to give a reason why you don't want to buy it, so you just say the easy thing to get the agent off your back.

Other times, you kind of like a house, but you're not sure, so you don't want to say 'no', but you don't want to say you're thinking about it, because you don't want to get someone's hopes up and anyway you know that'll mean the estate agent will phone you every day asking how the thinking's going, and you actually want to be left alone to ponder.

you've got to make up your mind, man!

Running_Horse

Feedback is a stupid way for bored agents to look proactive during the slump.

You view a house and it just isn't the one. You don't have to justify it or give reasons. It can take many viewings to find the one you want, and as long as the vendor are keeping it neat there is not much will change whether someone wants it or not.

Errata

How hard is it to tell the EA 'It's too big / too small / too cheap / too dear / too dirty / falling down.?

pawlala

I would hope I knew the answer to those questions before I even considered viewing it in the first place.

Eton_Rifle

waribai wrote: »

Sorry to sound slightly suspicious but do you work in the house construction/sales industry by any chance?

No, I just hold a different point of view to you.

It doesn't mean "there's something in it for me" and it's very telling that you think that way and actually rather sad.

waribai

Eton_Rifle wrote: »

It doesn't mean "there's something in it for me" and it's very telling that you think that way and actually rather sad.

Possibly, but on the scale of world tragedies, I'd say it's rather minor to be honest