Vodafone Premium Rate SMS bar option-question for Vodafone

Intasun32

grumbler wrote: »

I guess my post was not the only one that you misread this early morning

@Grumbler,

On a second read @Guys Dads post could very well be taken as sarcastic, the more I read it the more I think that you are correct. I guess it is the ;) at the end.

Sorry @Guys Dad.


:beer:

Guys_Dad

Glad you had a 2nd read ! :beer:

Guess my post wasn't as tongue in cheek as it was supposed to be.

Still awaiting Vodafone rep's reply though !!!!!!!!!!!!!!!!!!!!!!!!!!!

Intasun32

Guys_Dad wrote: »

Glad you had a 2nd read ! :beer:

Guess my post wasn't as tongue in cheek as it was supposed to be.

Still awaiting Vodafone rep's reply though !!!!!!!!!!!!!!!!!!!!!!!!!!!

@Guys Dad,

Far from it, it was excellent.

At that time of the morning I was convinced you were being serious! It was only after I realised that I had read Grumblers post wrong that I read your post again. Very humorous and well written.

Still no reply from Vodafone Web Team!

:beer:

Nanny2Nurse

Did anyone succesfully apply for and activate a premium rate SMS bar by doing the above as suggested by the Vodafone representative?

Update:
I have managed to get this done myself. I haven't yet confirmed it is indeed in effect but Vodafone has assured me they have enabled it.

Vodafone

Hi Everyone

I can see that there appears to be some confusion around this subject.

The only way to add a Premium Rate SMS bar to your account would be either by speaking to Customer Service or alternatively you can contact us via the link Espi provided and we can add this for you.

There is no short code available for customers to add this service.

The info grumbler has provided - explains how to stop SMS's being sent from an individual premium rate service. Texting back STOP will only stop that particular company sending the SMS's.

Nanny2Nurse - Feel free to get in touch via the link above and I'll be happy to check the bar has been added correctly.

Thanks

Sukhi
Web Relations Team
Vodafone UK

grumbler

Vodafone_company_representative wrote: »

The info grumbler has provided - explains how to stop SMS's being sent from an individual premium rate service. Texting back STOP will only stop that particular company sending the SMS's.

This was a sarcastic post. What you (Vodafone) suggest very often doesn't work despite you saying 'simply'.

I would expect to see something like this instead:

Send a text reply to the text service with the word STOP. If you are getting more than one type of text alert, sending STOP ALL will cancel all services from that sender.
If this does not help contact Vodafone CS that will help you to stop the texts and refund the stolen money.

Nanny2Nurse

For the record, Sukhi was very helpful and activated the premium rate sms bar on my account as requested, using the email method above.

I also replied regarding the costs incurred by the unsolicited short code texts I received and another C.S. rep. "as a gesture of goodwill", reimbursed the cost of the three messages I received.

Many thanks to both.

=======

Also for the record, neither 'STOP' or 'STOP ALL' replies to 'Tanla Mobile / Adbuyer' were actioned. On both occassions (text 1 & 2), further unsolicited, chargeable (to me), adult-related short code texts (from 81404) were received.


I am hoping this will be the end of this rather stressfull episode for me, fingers crossed.

Bex40

Vodafone_company_representative wrote: »

Hi Everyone

The only way to add a Premium Rate SMS bar to your account would be either by speaking to Customer Service or alternatively you can contact us via the link Espi provided and we can add this for you.

There is no short code available for customers to add this service.

Thanks

Sukhi
Web Relations Team
Vodafone UK

I called vodafone this morning and requested that these messages be barred from my account which has been scammed out of £800 in less than 1 month...I was advised that this could not be done by vodafone, the end result was a complete bar on my number while this issue is resolved....go figure

Intasun32

Vodafone_company_representative wrote: »

Hi Everyone

The only way to add a Premium Rate SMS bar to your account would be either by speaking to Customer Service or alternatively you can contact us via the link Espi provided and we can add this for you.
Thanks

Sukhi
Web Relations Team
Vodafone UK

Bex wrote: »

I called vodafone this morning and requested that these messages be barred from my account which has been scammed out of £800 in less than 1 month...I was advised that this could not be done by vodafone, the end result was a complete bar on my number while this issue is resolved....go figure

As we have posted in this thread Vodafone still deny it's account holders the right to protect their account by telling them that they cannot bar short codes.

Any comments Vodaphone WEB Relations Team?:A

@Bex,

Call them again!

:beer:

grumbler

As they have already posted here, they were 'unsure' :

Vodafone_company_representative wrote: »

I’m unsure why you would have come across people within the business that don’t know about it....

I don't think that their confidence increased since then.