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A Complaint with Very.co.uk

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  • Very.co.uk_company_representative
    Very.co.uk_company_representative Posts: 143 Organisation Representative
    Hey there,

    I'm sorry to hear you're having a few problems with us.

    Drop me an e-mail at Help@VeryHQ.com and i'll be happy to look into this further for you.

    Thanks, Matt.
    Official Company Representative
    I am the official company representative of Very.co.uk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • SM8
    SM8 Posts: 1 Newbie
    Ordered a condenser dryer, website so temperamental and user unfriendly and got my delivery address wrong. Had to redirect my item on the day, apparently Very.co.uk don't even communicate with their delivery company Arrow XL. Called Arrow XL numerous times about my delivery and they just kept saying it's at the wrong depot, they also just rely on an unreliable I.T. system. No human contact, so nothing gets communicated properly down the line. Trust me pay a little bit more and choose another company get things delivered on time. I have had items delivered from the other side of the world in quicker time. Cancelled the order i didnt recieve. In a nut shell Very.co.uk is a waste of time and money.
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    SM8 wrote: »
    Ordered a condenser dryer, website so temperamental and user unfriendly and got my delivery address wrong. Had to redirect my item on the day, apparently Very.co.uk don't even communicate with their delivery company Arrow XL. Called Arrow XL numerous times about my delivery and they just kept saying it's at the wrong depot, they also just rely on an unreliable I.T. system. No human contact, so nothing gets communicated properly down the line. Trust me pay a little bit more and choose another company get things delivered on time. I have had items delivered from the other side of the world in quicker time. Cancelled the order i didnt recieve. In a nut shell Very.co.uk is a waste of time and money.
    So you got your delivery address wrong and that is Very's fault?
  • Ian011
    Ian011 Posts: 2,432 Forumite
    Fifth Anniversary 1,000 Posts Name Dropper
    You must try contact this number: 0870 174 **** for your issue. I am sure your complaint will be handled well here and soon it will be resolved.
    The above number is not an official number for Very. It is a Call Connection Service run by a third-party. It's a premium rate number with a 13p per minute Service Charge which goes to the connection service. Calls to this number cost up to 25p per minute from landlines or up to 58p per minute from mobiles.

    Since 13 June 2014, Regulation 41 of the Consumer Contracts Regulations 2013 requires an 01, 02, 03 or 080 number for post-sales enquiries.

    Make sure you get the correct number from the official website, not from some third-party scam site. Calls to the official number will be inclusive from landlines and from mobiles, else charged at 'geographic rate'.
  • Hi
    I have just read your issue I too wish I had never opened an account with very. I have just had £83 interest added due to a buy it now pay later payment not being applied. It went into the account. I cannot afford £83 ontop of my bill even though ive never missed a palettes will not remove the charges!!!
  • Payment!!!
  • Mairi1
    Mairi1 Posts: 2 Newbie
    Hello I've tried to send an email to help@veryhq.com but it pings straight back?
    Can you help?
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Mairi1 wrote: »
    Hello I've tried to send an email to help@veryhq.com but it pings straight back?
    Can you help?

    Try queries@very.co.uk
  • Mairi1
    Mairi1 Posts: 2 Newbie
    Hi I've tried all other forms of contact, but I hadn't seen this one before so thought I'd give it a go, but like so many things with Very.co.uk it leads nowhere!! Arghh!
  • How nice of VERY to post me a voucher offering £30 off my first shop. Or so I thought..
    After glancing through a mostly uninspiring catalogue of products, I found a few pleasant items, and purchased happily, waiting to enter my voucher code...No box to enter promo and payment has gone through. Eh?

    So obviously phone customer services is the next step......no answer..
    Online help, Kim M. informed me that as I had bought a sale item the voucher code could not be used. Fair enough. But why not write that on your promotional material??? Feels a bit of a con.
    Concluding, I asked for an email address to take my complaint further, no email available, only postal complaints apparently.
    How thoroughly convenient for them.
    VeryDissapointed.co.uk
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