Refund/repair costs on used car

Rossy.

Flyboy152 wrote: »

Things go wrong in all sorts of cars, this not necessarily just because it is a Renault.

For the first time ever i have to agree with you here

Devira77

Flyboy152 wrote: »

You would be sueing them for £3,391.24, fifty per cent of the cost of a new engine. But £6782.47 for a new engine doesn't sound right. :eek:

That's a very good point thank you, though I'm now hopeful I may avoid the courts (especially as I just read that the wait for the small claims court is currently around 8 months).

Have just had phone calls from all parties involved to advise that they need to speak to one more person and I have to wait till monday for a final answer - but they're hopeful the outcome will be good and they'll be able to do a full repair.

I'm to hang tight till monday and keep my fingers (and legs) crossed.

birkee

Trading standards might help.

Major failure at 23k on a car, makes it "unfit for purpose" in my book. I'm fairly certain a court would agree too, if the car has been serviced according to the manufacturers instructions. What does the maintenance record say?

Devira77

It was bought four months ago with a full main dealer service history. It was an ex-motability car and I was assured it was in great condition. No reason to expect it should have completely failed after I'd only done not even 2k miles in it!

Strider590

Devira77 wrote: »

It was bought four months ago with a full main dealer service history. It was an ex-motability car and I was assured it was in great condition. No reason to expect it should have completely failed after I'd only done not even 2k miles in it!

Take a look at the V5, see if you can locate the previous owner.... If they knew about a fault then so much the garage.

Devira77

Strider590 wrote: »

Take a look at the V5, see if you can locate the previous owner.... If they knew about a fault then so much the garage.

Nothing on the V5 regarding previous ownership unfortunately, though thanks for the idea.

I'm going to try and forget it for the weekend as much as possible, and wait for Monday's final decision. I have to say that despite all the waiting and worrying Renault UK and the local garage have both been fantastic so far and I'm feeling quite reassured after our latest conversations.

I hope I don't live to eat those words! Will update on Monday if not before.

mikey72

Devira77 wrote: »

Nothing on the V5 regarding previous ownership unfortunately, though thanks for the idea.

I'm going to try and forget it for the weekend as much as possible, and wait for Monday's final decision. I have to say that despite all the waiting and worrying Renault UK and the local garage have both been fantastic so far and I'm feeling quite reassured after our latest conversations.

I hope I don't live to eat those words! Will update on Monday if not before.

The DVLA will supply you with the history.

Devira77

mikey72 wrote: »

The DVLA will supply you with the history.

Something to bear in mind thanks, learning all sorts of things today that I hope I never have to know

Given that the dealer (sort of) apologised to me today for his bad attitude when I went back to him for redress, I'm hoping the whole case has turned a corner in my favour.

atrixblue.-MFR-.

SOGA. theres no ifs but about it or not wanting to know so dont bring it back i have no space and will charge storage, no if no but he's resposorble for like it or not warranty or not.





Q1. What is an inherent fault?

A fault present at the time of purchase. Examples are:
• an error in design so that a product is manufactured incorrectly
• an error in manufacturing where a faulty component was inserted.
The "fault" may not become apparent immediately but it was there at the time of sale and so the product was not of satisfactory standard.
Q2. Do I only have rights for 30 (or some other figure) days after purchase?

No. Depending on circumstances, you might be too late to have all your money back after this time, but the trader will still be liable for any breaches of contract, such as the goods being faulty. In fact, the trader could be liable to compensate you for up to six years.
Q3. Are all goods supposed to last six (or five) years?

No, that is the limit for bringing a court case in England and Wales (five years from the time of discovery in Scotland's case). An item only needs to last as long as it is reasonable to expect it to, taking into account all the factors. An oil filter would usually not last longer than a year but that would not mean it was unsatisfactory.
Q4. I know I can demand my money back within a "reasonable time" but how long is that?

The law does not specify a precise time as it will vary for most sales contracts as all the factors need to be taken into account to be fair to all sides. The pair of everyday shoes may only have a few days before the period expires but a pair of skis, purchased in a Summer Sale, may be allowed a longer period by a court.
Q5. After the "reasonable time" has passed, what can I do?

You may seek damages, which would be the amount of money necessary to have the goods repaired or replaced. Frequently retailers will themselves offer repair or replacement. But, if you are a consumer (not making the purchase in the course of a business) you have the statutory right to seek a repair or replacement as an alternative to seeking damages.
Q6. Is it true that I have to complain to the manufacturer?

No. You bought the goods from the trader, not the manufacturer, and the trader is liable for any breaches of contract (unless he was acting as the manufacturer's agent).
Q7. Do I have to produce a receipt to claim my rights?

No. In fact the trader doesn't have to give you a receipt in the first place so it would be unfair to say that you had to produce one. However, it might not be unreasonable for the shop to want some proof of purchase, so look to see if you have a cheque stub, bank statement, credit card slip etc., and this should be sufficient.
Q8. Can I claim a refund on sale items?

It depends on why you want to return them. The Sale of Goods Act still applies, but you are not entitled to a refund if you were told of the faults before purchase, or if the fault should have been obvious to you. Also, you are not entitled to a refund if you simply change your mind about liking the goods.
Q9. Must I accept a credit note instead of a refund?

It depends on why you want to return the goods.

• If you have changed your mind, then the shop doesn't have to do anything.
• But if the goods are faulty, incorrectly described or not fit for purpose, then you are entitled to your money back (provided you act quickly), and you certainly don't have to take a credit note
• If you do accept a credit note in these circumstances, watch out, as there may be restrictions on their use.
• If the shop displays a sign stating they only give credit notes instead of refunds, they might be breaking the law and you could report them to Consumer Direct on 08454 04 05 06. Consumers in Northern Ireland should contact Consumer Line on 0845 600 6262.

Q10. What can I do to claim damages or if the retailer will not honour my rights?

The Small Claims Court procedure provides the means to bring a claim, for up to £5000 (in England and Wales), at modest cost and without the need for a solicitor. Your local Citizens Advice Bureau can advise on how to make a claim.
Q11. The retailer has said that a repair is "disproportionately costly" and insists I accept a replacement as an alternative. Must I accept this?

Yes, and vice versa if you request a replacement and this is "disproportionately costly". However, remember any remedy has to be carried out "without significant inconvenience" and within a "reasonable time" for the consumer. Remember that you could also seek damages instead.
Q12. Neither repair nor replacement of the goods are possible. What can I do?

You may either pursue the old route of damages or a partial or full refund. Probably either would give you exactly the same amount of money. You would seek a full refund in scenarios such as those where you had enjoyed absolutely no benefit from the goods. If you had benefited from them then you would seek a partial refund as a fair remedy. This is exactly the reasoning that would be employed if you sought damages.
Q13. What does the "reversed burden of proof" mean for the consumer?

It means that for the first six months the consumer need not produce any evidence that a product was inherently faulty at the time of sale. If a consumer is seeking any other remedy the burden of proof remains with him/her.
In such a case, the retailer will either accept there was an inherent fault, and will offer a remedy, or he will dispute that it was inherently flawed. If the latter, when he inspects the product to analyse the cause, he may, for example, point out impact damage or stains that would be consistent with it having been mistreated in such a way as to bring about the fault.
This reversal of the usual burden of proof only applies when the consumer is seeking a repair or replacement. After the first six months the onus of proof is again on the consumer.
Q14. Where can I get further advice?

Contact Consumer Direct at: www.consumerdirect.gov.uk (Tel: 08454 04 05 06). Consumers in Northern Ireland should contact Consumer Line on 0845 600 6262.

Devira77

Just an update. Between Renault UK and the dealer they've agreed to pay 95% of the repair bill, leaving me with £339 to pay. Although this isn't something I'd budgetted for I will end up with a brand new engine with a 12mth warranty, so actually I think that's quite fair. They'll also give me a courtesy car till it's ready.

There's still no agreement on who's paying the investigation and recovery costs, as the dealer now wants to do the work themselves, but since they didn't want to know initially I think it would be rather unfair to charge me. If they'd just been reasonable in the first place and accepted some responsibility I would've taken the car straight to them to start with! As it was they didn't want to know and told me if I brought it to them they'd charge me storage.

Anyway, am hopeful on the remaining issues, will update as and when. Am overall very pleased with the way Renault UK have handled the situation - and despite the dealer's initial attitude and desperately glad I bought from a main dealer rather than a private seller as would be completely stuffed if I had!