Faulty Samsung TV

nozzer_123

I purchased a Samsung LCD TV in September 2009 with a 12 month warranty and over the last several months it has developed a fault. It keeps switching to standby, picture comes back on and then it turns off again. There is a distinct 'popping' noise when this occurs. An extended warranty was not taken out (partly because I did not receive any offer to) so where do I stand with regards to having the tv repaired with no extra cost to me? As it cost £700 you would expect it to last longer than 12 months without developing any faults!

sweep9

Mine did this and it's a common problem with Samsung TVs as they use cheap capacitors. I did research online and came accross this site:-

Samsung TV repair

I decided to follow the instructions as I'm quite handy with a soldering iron, so repaired it quickly myself and it cost me around £2.50!!

If you read the messages on the website a lot of people have had success in getting a Samsung engineer to repair the TVs for free. Details are on there.

Good luck!

wealdroam

OP, have you seen the thread entitled...
READ ME FIRST PLEASE . . . Useful links, Resources and FAQs

In there you will find information on Sale of Goods Act.

You should speak to the retailer who sold it to you.

Please report back their response.

sweep9

Yes, it's your right in the sales of goods act but some things to consider...

1 . You have to prove the TV was inherently faulty (as it's over 6 months). This would mean getting a TV engineer to write you a report after you've paid for it (you will get your money back at the end)

2 . You have to wait (up to 21 days is allowed normally) for the retailer to respond to your claim which they may reject with other expert evidence (Other TV engineer) which could mean a fight in small claims court etc.

3 . You then have to wait if you were successful for a TV engineer to come and fix your TV at home, which may be up to a week. At worst, you may have to lug your TV down to the shop you first bought it off and wait for them to send it for repair at one of their engineer sheds (could be 4-6 weeks). A bit difficult if it's a 50inch plasma.

4 . If it is sent away, it may not come back in the same state it left in! Another fight on your hands

or if you ignore your rights...

1. Call Samsung Customer Care line, the engineer comes to your house within 4-5 days (usually 2), fixes it in your house. TV can be seen being mended. Job done, no outlay or extra claims to make.

wealdroam

sweep9 wrote: »

Yes, it's your right in the sales of goods act but some things to consider...

1 . You have to prove the TV was inherently faulty (as it's over 6 months). This would mean getting a TV engineer to write you a report after you've paid for it (you will get your money back at the end)

2 . You have to wait (up to 21 days is allowed normally) for the retailer to respond to your claim which they may reject with other expert evidence (Other TV engineer) which could mean a fight in small claims court etc.

3 . You then have to wait if you were successful for a TV engineer to come and fix your TV at home, which may be up to a week. At worst, you may have to lug your TV down to the shop you first bought it off and wait for them to send it for repair at one of their engineer sheds (could be 4-6 weeks). A bit difficult if it's a 50inch plasma.

4 . If it is sent away, it may not come back in the same state it left in! Another fight on your hands

or if you ignore your rights...

1. Call Samsung Customer Care line, the engineer comes to your house within 4-5 days (usually 2), fixes it in your house. TV can be seen being mended. Job done, no outlay or extra claims to make.

Seems to be a lot of guesswork here.

Firstly, you only have to prove the product had an inherant fault if asked to do so by the retailer.
The retailer may accept the fault is inherant upon sight. Maybe unlikely, but as far as we know, the OP has not even asked the retailer his opinion.

Your points #2, #3 and #4 are full of "maybe"s and "up to"s that it is not possible to make any useful comment.

I still maintain that the OP's first action is to speak to the retailer that sold the thing.
No-one knows who they are or what their reaction will be.

cremple

Read my experience with out of warranty repair on plasma tv fault it might give you some help.

squeaky

That would be this thread... panasonic plasma tv fault

Spencer_Li

Give Samsung a call.

Mine's got the same problem and I've just arranged to have an engineer around on Monday to come and fix it.

If it's the manufacturer's fault, it will be free.


Call Samsung on 0330 726 7864 with the model number and serial number to hand.

GlynD

I would definitely take the advice you've been offered here. Try the manufacturer first and see if this is a known fault, in which case they'll fix it FOC. If not you have every right under the Sale of Goods Act to go back to the retailer, inform them of ther problem and ask them what they are going to do about it. It would be normal practice for them to want a Samsung approved engineer to examine the set and submit a report - or fix it and submit a report. Depending upon the outcome you then have a choice, demand a replacement or reimbursement for the repair. It's likely the retailer will try to fob you off with an "out of warranty, fair wear and tear" type of argument. Don't swallow it - contact consumer advice and I guarantee you'll get satisfaction within a week. I know I did - twice.

I hope whatever happens that you have an easy ride on this. It is infuriating sometimes but if you don't get welcomed by the manufacturer and/or retailer with open arms, keep it in your head that you will win the argument and quickly. The sale of good act specifies that the TV should be fit for purpose. That means it's expected to work for a reasonable period of time. In the case of a TV, about 10 years. You'll get your TV fixed or get a new one - I guarantee it.

Spencer_Li

Spencer_Li wrote: »

Give Samsung a call.

Mine's got the same problem and I've just arranged to have an engineer around on Monday to come and fix it.

If it's the manufacturer's fault, it will be free.


Call Samsung on 0330 726 7864 with the model number and serial number to hand.

Just an update on this - the Samsung engineer came today and fixed the problem (changed a couple of capacitors).

Was literally a 5 minute job.

Really happy with the service.