Indesit & Callout fees

Hintza

Dave_C wrote: »

The huge difference is that if the retailer arranges for the engineer under the SOGA then the retailer pays for the repair!

I thought we were talking about 5 months old washing machine still under manufacturers warranty?

Not a claim under the SOGA which would require an engineers report to prove it was a manufacturing fault.

Equaliser123

Hintza wrote: »

I thought we were talking about 5 months old washing machine still under manufacturers warranty?

Not a claim under the SOGA which would require an engineers report to prove it was a manufacturing fault.

Not sure I am following. Why would an engineer's report be necessary when it is less than 6 months and the burden of proof is still on the side of the purchaser?

Hintza

Equaliser123 wrote: »

Not sure I am following. Why would an engineer's report be necessary when it is less than 6 months and the burden of proof is still on the side of the purchaser?

That is my point. Why involve an extra layer by going via the retailer when it is still under warranty, Do the easy thing and call the engineer direct. Simples!

Equaliser123

Hintza wrote: »

That is my point. Why involve an extra layer by going via the retailer when it is still under warranty, Do the easy thing and call the engineer direct. Simples!

But from the OP's thread, there is a charging structure in place if a fault cannot be found.

That said, if it is leaking oil (!!??), going to be difficult to determine that there isn't a fault.

squeaky

There's a shaft on the inner drum, where the clothes go, which goes through the outer drum. It sits in a bearing packed with grease and there is a seal that stops the wash water getting at the bearing.

If the seal goes, the resultant stuff that drips under the rear area of the washing machine looks either oily or rusty.

The engineer might well accept that the seal has gone - BUT - if he then claims that the seals do not fail unless the user overloads the machine...?

Really, go through the shop first.

whitegoods_engineer

If the water seal on the shaft has failed then it is covered under manufacturer's warranty. It is unlikely that the engineer will find 'no fault' if the machine clearly is allowing oil (well it will be bearing grease mixed with water and detergent actually).

ALL manufacturers have the proviso that if no fault is found, or if the fault is caused by misuse then they reserve the right to charge for the labour and call out. They won't come out for nothing. That is just standard jargon and is used just to ensure that the customer knows that if no fault is found, it will be chargeable.

If you really believe there is a demonstrable fault then call Indesit out. You are unlikely to face a charge!

shortchanged_2

Unfortunately the moral of this story is avoid Indesit and Hotpoint products like the plague.

whitegoods_engineer

shortchanged wrote: »

Unfortunately the moral of this story is avoid Indesit and Hotpoint products like the plague.

So what brand never breaks down??

villabadger

whitegoods_engineer wrote: »

So what brand never breaks down??

Absolutely right. Mechanical/electrical goods with moving parts are always going to fail - although some brands will be more robust than others.

I know they are expensive but you can't go wrong with a Dyson washing machine. Ours is 12 years old but is just being repaired for £99 including labour (2 visits) - new door and latch, new pump and 2 new motors. Then you get a 2 year warranty. What a quality service!! :j

Hintza

OK so basically to summarise:-

If you want it to take possibly weeks to get someone out then deal with the store, especially if you have abused the machine.

If you want he machine fixed as fast as possble in the most efficient way give the manufacturers engineer a call.