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Thomascook sneaky charge/scam

245

Comments

  • ferf1223
    ferf1223 Posts: 8,936 Forumite
    Part of the Furniture
    If the website charges a credit card fee why would the automated telephone system not do the same?

    agree...and it's not just TAs that charge fees for paying by CC, most airlines do now too...
    Does remembering a time that a certain degree of personal responsibility was more or less standard means that I am officially old?
  • M4RKM
    M4RKM Posts: 5,132 Forumite
    1,000 Posts Combo Breaker
    did you know you can walk into your bank, and withdraw cash over the counter, normally up to £1000.

    problem solved.
  • stephb34
    stephb34 Posts: 2,064 Forumite
    Part of the Furniture Combo Breaker
    Why should the travel agent take your money and make it easy for you, you didnt want their help when you were making the booking why should they help you for nothing now.
    I think either the TA couldnt be arsed and told you it was cash only or she didn't know she could take a card, because if she was taking it for another TCook shop then it is cash only but online bookings or telephone its normally paid by card. There's always a charge for credit card £50 is the maximum charges you pay, how did you pay your deposit you would have seen the cc charge then.
  • serapis
    serapis Posts: 78 Forumite
    If the website charges a credit card fee why would the automated telephone system not do the same?

    Because companies are obliged to prove a method customers can pay without being charged such as Ryan Air and the visa electron issue.
  • stephb34
    stephb34 Posts: 2,064 Forumite
    Part of the Furniture Combo Breaker
    serapis wrote: »
    Because companies are obliged to prove a method customers can pay without being charged such as Ryan Air and the visa electron issue.

    Debit card is free
  • serapis
    serapis Posts: 78 Forumite
    Having found the only mention of a charge being that they will levie a charge, there is no mention of the amount on any of the paperwork. It seems your only way to find out what the charge will be is to make a payment, which seems pretty unfair to me.

    Are companies not obliged to advertise the price you will pay at the point of sale?
  • serapis
    serapis Posts: 78 Forumite
    stephb34 wrote: »
    Debit card is free

    Not on the thomascook site it is not. When I checked there was an £11 fee for both my CC and my debit card.
  • stephb34
    stephb34 Posts: 2,064 Forumite
    Part of the Furniture Combo Breaker
    serapis wrote: »
    Not on the thomascook site it is not. When I checked there was an £11 fee for both my CC and my debit card.

    Debit card is free definitely, only charge is credit card.
  • sheilavw
    sheilavw Posts: 1,704 Forumite
    Part of the Furniture 1,000 Posts
    Ive just booked a flight and paid by debit card and it was £12 , no method was free
  • I've just booked a holiday with Thomas Cook and I did not pay a fee when paying with my debit card.
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