Match.com

halibut2209

Actually, YOU are assuming that you would not be able to prove that you cancelled by phone as you did not do that. For all you know they might say "Thank you for cancelling. You will receive written confirmation shortly"

leereni

Well we will have to see what they say at the small claims court.....

halibut2209

I highly doubt you will be successful, but I honestly wish you good luck.

leereni

Thanks.

But at least if I take it to the small claims court it would mean somebody would have to attend. It's in their interest to make some sort of refund for customers, even if it's a partial refund after an administration fee.

halibut2209

Not necessarily. They could just send in a written statement with their defence

leereni

But if there is a dispute about ringing up and cancelling then surely a judge would have to look into it.

halibut2209

As wealdroam said

"Would you like to tell us now?

Did you call them and tell them you wanted to cancel the auto renewal?"

leereni

Of course I called them otherwise I wouldn't be pursuing this line of questioning.

shellsuit

You deleted the account but you didn't cancel the subscription ~ they are 2 different things.

halibut2209

omcornwall wrote: »

Of course I called them otherwise I wouldn't be pursuing this line of questioning.

So just to clarify. You called them on the number shown in their T&Cs to cancel your subscription BEFORE the money was taken out of your account?