Match.com

leereni

Yes, I fully take on board your comments about finding out about the contract beforehand. I'm certainly not blaming anyone else. By the way, if you asked most people I think you would find most would agree with me. BTW Match.com has been taken to caught in the past for apparently posting false profiles and profiles of members who no longer subscribe.

Do me a favour, ring the freephone number and you'll get a good idea of what type of company this is....

dan_l

halibut2209 wrote: »

It's a perfectly acceptable and very common business practice. Insurance companies do it all the time. Internet domain name packages do it.

It's the same premise as a standing order except on a yearly basis, rather than a monthly one.

There is absolutely nothing even vaguely wrong about it, and the day that Watchdog runs a report on a perfectly normal business practice, Satan will be skating to work.

How can you compare this with insurance companies? How do you delete your account with regard to an insurance policy?

In response to your other post, of course deleting your account is a sign you want to cancel. Why would you want to pay for a service when you have clearly deleted your account?

leereni

halibut....

Yes ok you didn't have an account but by calling a telephone number, speaking to somebody over the phone and being told something has been done. Well, how is it proven that this did or did not happen???

leereni

dan_l and lala...

It's good to see someone out there has sense.

halibut2209

omcornwall wrote: »

halibut....

Yes ok you didn't have an account but by calling a telephone number, speaking to somebody over the phone and being told something has been done.

Apart from this making no sense whatsoever, you said you rang them and that they said you would not be refunded. How is that "something has been done"?

leereni

Halibut you are just not seeing it from a consumer point of view. You still haven't answered my question about how match.com confirm you have cancelled the auto renewal. BTW did I ever say I didn't call them and tell them I wanted to cancel the auto renewal?

halibut2209

If you HAD rung them to do that, then you would have said so. What you said you did was "I know what you're probably thinking now, I've forgotten to cancel the renewal. Well I actually went further than that and deleted my account. Is this not better than cancelling the auto renewal????"

So, yes you did say that you didn't call them. You did something else instead.

You are grasping at very thin straws here. Each of your questions about whether they can do this has been respectfully answered. And you continue to make more and more irrelevant posts - to what end I'm not sure - instead of saying to yourself "Ok, I messed up here by either not reading the terms or by not abiding by them. I thought I may be entitled to something but sadly I am not as the fault was mine. Lesson learned for the future"

leereni

No I didn't say I didn't cancel the auto renewal, I said I went further. Please don't assume....

And anyway, I'm not actually looking at getting money back. I'm really annoyed that this company have and are making a lot of money by providing people with a service they do not require. If you believe me in anything I have said please believe me in that. Seriously I think you need to get in the real world. There is so much I could mention about the rights and wrongs of this type of procedure/process but at the end of the day all I would like is for people to get an honest service for there money.

Anyway, despite my frustrations with this conversation I appreciate seeing it from another angle. I am going to work now....

wealdroam

omcornwall wrote: »

BTW did I ever say I didn't call them and tell them I wanted to cancel the auto renewal?

No, I don't believe you did.
But you did state in your original post that "you actually went further than that and deleted my account."
This, to me, implies that you did not call them but instead took alternative action.

Would you like to tell us now?

Did you call them and tell them you wanted to cancel the auto renewal?

leereni

Again, you are assuming rather than knowing I didn't call them.

My point is that the procedure they follow will not prove or disprove somebody didn't call.

I thought terms and conditions were supposed to be written in plain and intelligible English.