Tesco misprice discussion area part 14

BaileyB

Posting ins caps comes across as shouting so please can you hit that caps keys

To your problem - They might say that they are OOS and now the SEL is correct you cannot have a TV. Your best option is always keep the item and then ring HO.

the_postman_2

littlel wrote:

Postman, do you not worry that they might recognise you from what you say on here or do you visit loads of diffent stores all the time.:cool:

how ?? i could be male/female. young, old etc etc:rotfl:

find me? im doing nothing wrong .

chubbybrown

if anyone's bottle is going, lol

heres a list of codes for money off a mr t's.

http://ukshops.!!!!!!/tesco.html

laurz121

the_postman wrote:

find me? im doing nothing wrong .

Am I right in thinking that you have bought products which were over priced, then taken them to the customer service desk and got a full refund and kept the products? Tesco then forgot to mark on your reciept that you had been given a full refund and so you now plan to take the products back again tomorrow and say that you have been over charged and want a refund because they won't know that you have already been given a full refund?

tbw

cotsvale wrote:

Box should scan at 20.94 as that is the correct price for it but bottles on their own scan at 20.94 but often found on the sel at 19.15 = R&R, check the barcode with the 19.15 sel against the box

My free bottles didn't have the same barcode as the £19.xxx Sel - the CS woman checked it - but didn't argue and gave me my money with a smile (albeit thru gritted teeth). If the boxes are the only NV Moet on the shelf (ie no bottles without boxes) and there is a £19.xxx Sel under them, does the barcode really affect the issue ? Customers aren't expected to read barcodes (some probably don't even realise its significance) - I would have given this one a go !

wlfc1

mrs_r&rlover wrote:

[B:T ]HI ALL, MANAGED TO FIND THE 32" BUSH TV TODAY WITH ASEL OF 499 AND WAS CHARGED 549, THEY HAD LOTS OF BOXES OUT FOR THIS TV, I PAID FOR IT AND WENT TO CUSTOMER SERVICES TO BE TOLD IT WAS OUT OF STOCK, CONSEQUENTLY I WAS OFFERED A FULL REFUND, I ASKED TO SEE THE MANAGER AS THE CSA TOLD ME THEY HAD BEEN TOLD BY A MANAGER TO LEAVE THE BOXES OUT ALTHOUGH THEY DIDNT HAVE ANY. I TOLD THE MANAGER IWAS NOT HAPPY THAT THIS HAD HAPPENED ESPECIALLY AS I HAD BEEN OVERCHARGED AND WOULD OF RECEIVED A FULL REFUND IF THE TV WAS INSTOCK AS IT WAS A R&R AND HE CONFIRMED THIS. I LEFT WITH A REFUND AND HE SAYS THEY WILL BE CALLING ME TOMMOROW, WHAT ARE MY CHANCES, CAN ANYONE ADVISE ME, CHEERS? [/B]

Well I would say that it is just a matter of going in and collecting your TV, it isn't a discontinued item and they will be getting it back in store, call back and arrange collection.

good spot and well done !

Ole1973

laurz121 wrote:

Am I right in thinking that you have bought products which were over priced, then taken them to the customer service desk and got a full refund and kept the products? Tesco then forgot to mark on your reciept that you had been given a full refund and so you now plan to take the products back again tomorrow and say that you have been over charged and want a refund because they won't know that you have already been given a full refund?

Stores treat r&r like a REFUND and therefore treat the product you retain like one bought from another store thereafter ..... however they should really treat the r&r like a goodwill gesture, but you SHOULD still be able to bring the product back for a full exchange or a refund were it faulty or unfit for it's purpose. But because 99.9% of stores do NOT view r&r in this manner, the only products one is able to return, are those which haven't had their corresponding receipts marked "refund".

In my opinion you should be able to return ANY r&r'ed product really, as it is Tesco policy to accept returns within 28days without the product being faulty. (e.g. when you buy somebody a present which they already own, then tesco let you return it with the receipt for a full exchange or refund within 28days .... indeed in certain cases they will extend the 28 day period as a gesture of goodwill - eg. at peak periods like Christmas).

I don't think golden r&r is a crime, even though I haven't personally benefitted from it much as it happens

Hermann

Mr_Kennedy wrote:

Your best option is always keep the item and then ring HO.

If I read his post right ...
He paid for the TV, went to collect it/wait for it to turn up at CS.
At this point they suddenly say "its out of stock". Here have a refund.

He can't leave with the item because they haven't let him have it even though they took his money.

This seems to be a common theme with these TVs.
They do have the stock its just they realise the problem between you paying and collecting and get sneaky.

mrs_r&rlover

hi, thanks for the help everyone,sorry about the caps, when i went back to the tv with the manager there was an out of stock sticker next to it, i think it was probably there before i paid, but the dvd cases were all there. i think i could have problems with this one.

wannabee

hi i have treid to acess this forum through my mobile so the next time i go to tesco i can look at the forum and test out some of the miss prices i'm on o2 with a lg u8368 but i cannot find the site through the 02 search can any 1 help