Buyer asking me to pay more postage

annie-c

£15 is a fantastic price for used books that only cost £20 new! Stuff the extra postage - her fault completely. I have often undercharged on postage and would NEVER pass my mistake onto a customer. For all she knows you probably wouldn't have bid if she had started at a higher price!

As an aside, WW usually offers a discount on books bought in class as an incentive to paying members, so they may have cost her less than £20 anyway (cheeky c*w either way!)

LillythePink

I recently sold something on EBAY and the listing wouldn't let me put the amount of postage on that our local PO website said - it was only £2 anyway so I thought fine ok.

Went to post it and it came to £8.50 more than what I had put on the listing - the PO website is obviously wrong - but anyway - I haven't contacted the buyer to get them to pay the extra - I wouldn't dream of it as it's not their fault.

Don't pay the extra - it's not your problem - it's theirs!

sunnysea83

would you have bought the books had the postage of been more on the listing? Probably not because £15 plus the postage £4.50 would have been nearly the same price as buying the books yourself NEW. I think the £15 she got was a good price

I always weigh items im not sure about the cost before listing and I always weigh books as they vary so much - i use my kitchen scales and have never had a problem

I wouldnt dream of asking a buyer after the sale ended to pay more for my mistake

KierNet

I wouldn't send it, its her fault for the mistake.

elver_man

As a seller I would not ask someone to pay extra for postage once the sale was completed. I have underestimated the weight of items before and always covered the additional cost myself.

Thats why i bought a digital scales to weigh my items down to the last g and also have a sizing guide to make sure items fit, standard, large letter etc as per my listing.

I know its only a few £ but it will educate the seller on how to price items in future. As said before, if it was a big deal then the seller could have contacted you prior to sending.

jillymit

I know it's only a couple of quid and to some a lot of money but £2 for goodness sake!
She's got a cheek asking you for it after the sale is complete and you've already received your item.
I would reply that although you are sorry she feels out of pocket but that you don't think it fair that she should now ask you to pay for her error.
You could always offer to return the item (at her expense) so she could re-list correctly but that would just be mean.:o
Am I the only one to find it ironic that she under estimated the weight of the Weight Watcher's books :rotfl:

Sparkle80

I can't believe she asked you for the extra postage!

I'm with everyone else on this, don't give it to her. Like others, I have under estimated postage before and wouldn't dream of asking the buyer for the extra.

pinkshoes

I've paid extra postage before, but to be fair, the seller had put £15 as postage, and it cost her £40, so I paid an extra £10 to meet her half way... (and it still made item cheap!).

It's only £2, so she should take the hit, as she got a really decent price for the book!

macfly

LillythePink wrote: »

I recently sold something on EBAY and the listing wouldn't let me put the amount of postage on that our local PO website said - it was only £2 anyway so I thought fine ok.

Went to post it and it came to £8.50 more than what I had put on the listing - the PO website is obviously wrong - but anyway - I haven't contacted the buyer to get them to pay the extra - I wouldn't dream of it as it's not their fault.

You don't have a local PO website for pricing mail - nobody does. The Royal Mail website can't be wrong. Two choices. You made the mistake. Your post office made the mistake.

Valli

I have actually part refunded postage to a buyer before when it cost A LOT less that I put on my listing...because it went as a large letter and I'd priced for a packet I think.

Wouldn't DREAM of askingfor more though - and I have lost out a couple of times.