Dealership Discputing Invoiced Price

Kilty_2

harveybobbles wrote: »

If it is an ORDER FORM they have given yoiu then they are worthless. Even if it has been signed by HM the Queen..

Genuine question - I currently have an "order form" for my brand new car - signed and I've placed a deposit (and been approved for finance)

Are you saying they'd be within their right to move the goalposts between now and the delivery date?

mwhalber

Thanks to all, this is now sorted. Spoke with the Sales Manager and he said (after some heated discussions) that he would honor the agreement on paper.

Cheers!

harveybobbles

Kilty wrote: »

Genuine question - I currently have an "order form" for my brand new car - signed and I've placed a deposit (and been approved for finance)

Are you saying they'd be within their right to move the goalposts between now and the delivery date?

Yes.

The same way you are with in your rights to pull of of the sale without being chased for further payment.

Flyboy152

mwhalber wrote: »

This evening I agreed a deal for an approved used car from my local Audi dealership. I shook hands twice with the salesperson confirming the price and deal and walked out with an invoice for the amount I expected to pay.

Shortly after leaving, I received a voice mail claiming that "they had accidentally mischarged on the invoice and would need to add 200 GBP back onto the price."

I find this completely unacceptable, as we both agreed on the price and went over the invoice before shaking hands and agreeing delivery of the car on Monday.

What are my rights here? I really want the car, but I am unwilling to pay another 200 GBP, especially in these circumstances, as a matter of principle! Reading the contract we signed, it does state that the dealer can revise the price in some cases, but it doesnt seem to apply to approved used cars...

I left the dealership feeling happy with the deal, and now I feel like I am being taken advantage of...and disappointed that I may not get the car I wanted.

You can ask for your deposit back.

Flyboy152

property.advert wrote: »

Don't just walk away, screw them over as they are unprofessional and may be doing this all the time. I'd threaten to sue for my wasted time.

And how much would that be for an hour on a Saturday afternoon?

Flyboy152

Ian_W wrote: »

Eh? Sorry fella you're making 2 short planks look like Brain of Brittain!

The OP has signed a contract, so has the dealer (by the sound of it) so neither can just "walk away" except by mutual consent without potential consequences. Either the dealer has a clause that allows the extra to be charged or he doesn't. If he doesn't he legally has to honour the contract.

But a mistake has been made and the dealer let the OP know immediatley. All the dealer would liable to (if at all) is any losses incurred by the OP.

Flyboy152

mwhalber wrote: »

Actually it is an order with terms and conditions and signature from myself and the salesperson.

If it's the standard RMIF order, take a look at the cancellation rights of both parties.

Flyboy152

banger9365 wrote: »

so you buy a tv on the never never for £500 and the next day the ring up and say it £700 would you pay it ,no you would not
what the differance between this ,contracted signed deal done,
big company ripping little man off,
find a different dealer

If there has been no consideration has been made in terms of the conclusion of the contract, no one has been ripped off.

Flyboy152

smitchy73 wrote: »

Phone Audi UK customer services, i'm sure they won't be too happy to hear this. They have to swallow the £200 mistake themselves, If they won't agree to waive the extra, tell them you want your deposit back, but only after speaking the sales manager/general manager of the dealership, and if it's still not sorted, tell them you will be contacting Audi Uk, I'm sure if you search through any Audi threads on the forums you may find a name of the head man of Audi UK, drop him an email, they always cut through the cr*p like a hot knife through butter. It's all about the customer! I'd even be chasing for a free service for being made to feel this way too!

It's nothing to do with Audi. It is the dealer selling the car, not Audi. If Argos cocked up a sale of a Sony television set, would you be contacting Sony?

Flyboy152

mwhalber wrote: »

What are my rights here? I really want the car, but I am unwilling to pay another 200 GBP, especially in these circumstances, as a matter of principle! Reading the contract we signed, it does state that the dealer can revise the price in some cases, but it doesnt seem to apply to approved used cars...

Does it say it doesn't?