BBC News: Credit and debit card surcharges 'are excessive'

malkie76

tingtong wrote: »

So, it's not a £10 flight, it's a £16 flight - why not just tell people that in the 'headline' price ?

Because it's a £10 flight.

I'd personally prefer to know the breakdown of costs.

NFH

malkie76 wrote: »

So you all agree the final fare is transparent, and the customer has the flexibility to add or remove components they don't want or need ?

No, the customer can't easily remove the admin charge if they don't want to pay it.

malkie76 wrote: »

The check-in process carries a fee - most airlines hide this fee in their total fare whereas RyanAir makes this fee transparent. I don't see why you can say this is an issue.

To be fair, Ryanair do make the online check-in fee transparent from the outset, but it's pointless to itemise it separately as it's not something that one can opt out of. Customers are not interested in seeing every component cost that makes up the total fare (e.g. despatchers, flight crew, cabin crew, web site running costs, cleaning, fuel, landing fees). Ryanair should just quote the fare at the beginning and include everything that one can't opt out of.

NFH

malkie76 wrote: »

I'd personally prefer to know the breakdown of costs.

Then you're very unusual. If it's so useful for you to know this, why don't you get hold of Ryanair's accounts and look at all the costs they incur?

tingtong

Well guys, I think it's time I left you to carry on debating the issue. I'm clearly not going to change Malkie's opinion and I'm pretty sure I won't be changing mine.

I'll keep reading though as it's good entertainment. No hard feelings to those I disagreed with !

malkie76

I still don't understand why people have an issue.

If you fly BA you have to pay for hold luggage, refreshments and airport check-in. With RyanAir you can chose to avoid paying for any of those.

Both carriers attract check-in fees and admin fees, only RyanAir tell you thats where you money is going whereas BA don't.

Somehow RyanAir are the sneaky airline ?

NFH

malkie76 wrote: »

If you fly BA you have to pay for hold luggage, refreshments and airport check-in. With RyanAir you can chose to avoid paying for any of those.

That's all very commendable, and for many people that's great.

malkie76 wrote: »

Somehow RyanAir are the sneaky airline ?

Indeed, with their drip pricing which BA don't do.

malkie76

I totally disagree - drip pricing is only an issue to people who are a bit simple and perhaps shouldn't be shopping online.

Butts

When I was a Service Station Manager about 30 years ago the Company I worked for introduced an extra fee of 10p or something like that for paying by credt card.

Yes 10p per transaction :eek:

My God it nearly caused a riot and was quickly withdrawn :j

Mind you petrol was less than £1 a GALLON in those days.

MarkBargain

malkie76 wrote: »

Both carriers attract check-in fees and admin fees, only RyanAir tell you thats where you money is going whereas BA don't.

Do Ryanair really tell us where our money is going? They said the online check-in fee is for the costs of running their website booking system, and now they are saying the card fee / administration fee is for the cost of running their website booking system. So if one buys a £10 flight and pays £6 online check-in and a £5 card fee, are we really to believe that the website costs £11 to run and the staff costs, fuel, aircraft costs, airport fees etc only come to £10? It's the bottom line cost that customers, and I am sure the airline, is interested in. It's a shame customers only find that out after they have been through the whole booking process.

Vendee

malkie76 wrote: »

If you can highlight a destination where RyanAir are the only airline which fly to then you'd have a point. Otherwise there is always another option, albeit an indirect one.

Don't like RyanAir? Fly with someone else.

Dinard, Brittany. I go there twice a year. I have a point.