O2 Broadband Price Rise - Existing Customers

moonrakerz

Matari wrote: »

Err the point is that I CAN'T LEAVE without penalty.

The point is, as has been pointed out several times already - you CAN...........

Matari

moonrakerz wrote: »

The point is, as has been pointed out several times already - you CAN...........

So, it has been confirmed by o2 - i cannot terminate my phone contract without penalty and I can't keep my phone if I cancel my broadband because of this price. This is patently unfair.. So I have asked for a deadlock letter so I can take it to Otelo.

danmanchester

Matari wrote: »

So, it has been confirmed by o2 - i cannot terminate my phone contract without penalty and I can't keep my phone if I cancel my broadband because of this price. This is patently unfair.. So I have asked for a deadlock letter so I can take it to Otelo.

Matari, I called O2 retentions last Saturday to ask for a MAC key because of the broadband price rise too - also had Home Phone package linked.

Of course they tried to persuade me to stay with a 3 month free bb deal but I declined and persisted in my request for a MAC. They then tried to say I'd also have to pay an early exit penalty for leaving home phone early - I was then put through to the home phone team to be told there will be no penalty. Because the broadband price rise is unreasonably high (breaking their T & Cs), they legally have to "offer" the "get out without penalty" clause whether in or out of broadband contract...and that then invalidates any line rental/call package contract attached to the broadband.

I think retentions will pretty much try and say anything (they tried to tell me that Sky broadband's Unlimited download package is only 2GB a month - which is nonsense!) to persuade people to stay/accept new lesser packages - you just have to be persistent. I still had 3 months of my Home Phone contract to run.

I've actually received a letter from O2 now, confirming:

"We're sorry to hear you're leaving O2 Home Phone. We're transferring you to your new supplier now.....

You're not in contract with us anymore, so you won't have to pay any early termination fees. There might be some call charges to pay before you cancel your direct debit, though."

mwbrown

Quentin wrote: »

They won't let you take homephone alone, so as they are the ones who are allowing you to cancel your bb then to force you to take the phone alone seems a breach of their own terms.

Point this out to them and ask them to therefore to release you from the contract as they are frustrating you from keeping to it!

There are reports on the o2 forum of them giving good deals to keep customers who had both bb and phone who want to leave. (One report is them giving 12 months free!)

http://forum.o2.co.uk/viewtopic.php?p=348136#p348136

I cancelled with o2 and went over to sky... when i called o2 to cancel firstly they offered me 6 months bb at half price, told them i still wanted to cancel, the guy then came back with 12 months free bb..... told him no i didnt want the offer and he came back with 12 months free bb and 3 months free phone line inc any time calls.. told him id had enuf of o2 broadband (had no real problems for a 18 months and the last 6 months have been constant loss of interent connection at various times of the day and evening....)....

boro886

could any one advise me please. in september 2010 i renewed with o2 on a 12month deal where i got 3 months free broadband. the price will go up from £17.02 to £20.50. if i cancel due to the price increase ie morethan the rpi index. will ibe liable for a charge due to the 3 months free.

GlenT_2

I recommend not jumping too quickly.
I've just moved from O2 to BE, prompted by the price rise AND the excessive "traffic shaping" on O2 which made watching iPlayer impossible on weekend evenings. BUT:

BE give no email service to new accounts (I am SHOCKED - thought this was standard) and their phone support is based in Bulgaria. I've had two occassions to use them and the conversations, whilst polite and factual, left me feeling very "unloved". On the contrary, O2's telephone support was friendly and left me feeling valued. And they provide email! If it wasn't for the "traffic shaping" I would want to go back (BE is owned by O2!).
Glen

danmanchester

GlenT wrote: »

BE give no email service to new accounts (I am SHOCKED - thought this was standard) and their phone support is based in Bulgaria..
Glen

Which could be seen as a forward thinking bonus! Why would you want to be tied to an ISP's email address and the probability of losing it when/if you change to another ISP at some point in the future?

Just use an independent email system: Gmail, Yahoo etc or even better your own (paid for) domain name email - then you'll never have to faff around setting up new ones every time you change ISP.

I was with BE back in 2007/2008 and jumped to O2 and found them to be an excellent provider, only went to O2 at the time as they were a lot cheaper. As for BE's support being based in Bulgaria don't worry about that, I never worried about O2's support being based in Scotland both speak English perfectly in pleasant accents - that's all!

StevieJ

danmanchester wrote: »

?

Just use an independent email system: Gmail, Yahoo etc or even better your own (paid for) domain name email - then you'll never have to faff around setting up new ones every time you change ISP.

Some websites will only accept a primary email address for registration, I think it is to cut out spamming.