New virgin customer - feel like I have been conned!

penrhyn

Flyboy152 wrote: »

There is a myriad of reasons not to be with Sky. Losing a channel full of repeats and shows no one watches anymore, is no reason to stay either.

The broadband is one of the reasons not to go. With Virgin, you pay for 30mps of broadband, down fibre-optic cable and you get 30mps of broadband, most of the time (generally, the worst I get is 20mps at peak periods). With Sky, the most you can get is up to 20mps, down copper wires. If I paid for that amount, the most I would get would be 8mps (I would be lucky to get 1mps at peak periods).

The subscriber does not own the box. Any faults are repaired, or the box is replaced at no extra cost (with no extra charge for upgraded boxes at point of replacement) no matter how long you have been with them. The signal is not at the mercy of the weather, e.g., heavy rain or snow. There is no extra charge for HD content (apart from the premium channels). The on-demand content is far superior - iPlayer, ITV player 4OD etc., direct to your television set.

Then there are the various offers and discounts, exclusive to Virgin Media customers, with Virgin Mobile.

Need I go on?

Fare enough, my daughter has Virgin and the catch up TV features are very good, unfortunately whilst our estate has the street furniture and conduits, Diamond cable...NTL...Virgin, never got round to cable it up, too late now I gues as most folks have Sky, and our exchange is due for FTTC sometime this year.

Pendants Corner mps = milli bits per second, how slow can you go!!

Flyboy152

penrhyn wrote: »

Fare enough, my daughter has Virgin and the catch up TV features are very good, unfortunately whilst our estate has the street furniture and conduits, Diamond cable...NTL...Virgin, never got round to cable it up, too late now I gues as most folks have Sky, and our exchange is due for FTTC sometime this year.

Pendants Corner mps = milli bits per second, how slow can you go!!

Erm.........

AimeesMum_2

Just got my first contract through and the amount I need to pay per month is £158.00!!

What the heck have I signed up to??? This was not the amount quoted on the phone and I was also not told that it would cost to get the engineer sent out... :S

penrhyn

To quote that well known sage and philosopher Edmund Blackadder, " I think the phrase rhymes with clucking bell."

valentina

Is it two month's worth? Do you pay in advance IYSWIM?

osborn99

You mentioned broadband. Bt is installing fibre optic in virgin's area around the country, so soon sky will have the same speeds as virgin. Also Virgin throttles speeds at peak times.

AimeesMum_2

No that is the monthly cost while in the promotion period. After that it goes up to £172.00 per month. I'll need to call them about this....this was not what was quoted to me on the sales call. Will they have this recorded?

penrhyn

Have you asked them?

Flyboy152

AimeesMum wrote: »

No that is the monthly cost while in the promotion period. After that it goes up to £172.00 per month. I'll need to call them about this....this was not what was quoted to me on the sales call. Will they have this recorded?

Either you're not reading it correctly, or someone has cocked up somewhere. I'm sure it is easy enough to sort out.

newbie1980

AimeesMum wrote: »

No that is the monthly cost while in the promotion period. After that it goes up to £172.00 per month. I'll need to call them about this....this was not what was quoted to me on the sales call. Will they have this recorded?

hi you need to ask for the vip package

i just got mine down to £84/month and they waived the £75 they normally charge to move over to the vip swithover