Vodafone changed T&C's which affects me, enough reason to getout?

Vodafone

Hi Mclovin79,

I am sorry to hear you are having some problems getting this looked into. If you send us an email here with WRT135 in the subject then we can check this for you.

I would like to help get this resolved for you.

Thanks,

Heidi
Web Relations Team
Vodafone UK

4$£&*(£$&*(!

Heidi, you have surprised me and it is refreshing. If we saw more posts like that from Vodafone, instead of the stock 'reply with WRT135' emails, we might get somewhere and Vodafone may (eventually) go up in FM's estimations. As it stands, Vodafone is too broken to ever be considered a serious network for me. Your post is one small step in the right direction and I sincerely thank you for it.

Vodafone

Hi CitySlicker,

It's my pleasure. I am really happy to hear that it is appreciated. I can also understand that it's nice for you to see that we are human and we are here to help.

Thank you very much!

Heidi
Web Relations Team
Vodafone UK

Sparx

JJ_Egan wrote: »

I only need answers/suggestions from honest other customers who may have been in the similar boat.

Reads to me more like i want my views proven right even though they are wrong and refuse to listen to those who disagree with me .

jje

I had a very similar problem with O2 not too long ago! I signed for a £35 p/mo iPhone contract (24m agreement) in March 2010.. Was advised after 9 months I could downgrade to the £30 p/mo tariff which would be December 2010 - so I called in then, was advised "oh we changed our T&C in October 2010 all our contracts now say it is 12 months callback in February" - well I wasn't having any of it ! Pulled out my contract, advised it states IN my contract "after 9 months I can amend my contract to the next plan below or above" etc (not that exact wording but you get the jist) - so the agent says "well we've changed it now" - so me being who I am explained "I don't care if you have changed it now, at the time of my signing contract it stated 9 months which you now have to honour" - she goes to speak to her team leader, comes back and "Hello sir yes we can do that for you today".

The rest is history, whatever is in your contract - is what they have to honour.

narika

Vodafone_company_representative wrote: »

Hi Cityslicker,

I completely agree with the points that you have made. Vodafone would never intentionally offer someone something and then give them something different. There are always going to be instances where there is genuine human error and if this is the case then of course we would rectify the error made.

With regards to the calls, we do record a number of them. This means that if there ever is any confusion or question of what was offered at point of sale then we can investigate further and take whatever action is necessary.

We are always looking for ways to improve on our customer service and any feedback on where we can do this is appriciated, so I thank you for your comments.

Best wishes,

Heidi
Web Relations Team
Vodafone UK

Heidi,

my question is
1. can you go back to call recordings of the two advisors who advised me last year that i would be able to downgrade after 9 months into contract
2. if the recordings proved to be true, will you match it rather htan speaking evading statements such as i may have been given the wrong information


How can you even say that 'sometimes' human error may cause the problems. for the gods sake its a public forum and as far as i can tell, there are at least twice the number of complaints from people moaning about vodafone THAN the number of complaints from all other network carriers combined together. what more evidence is needed for one to understand how disastroulsy, ridicuoulusly and ludicrously vodafone handles the customers.

Vodafone

Hi Narika,

I can understand that you are upset about the problems you have had. In order for us to deal with this for you, we will need you to email in to us to investigate this further. I can assure you that we will do everything we can to put this right.

If you send the email to us here, with WRT135 in the subject then we will be able to look into your account.


Kind regards,

Heidi
Web Relations Team
Vodafone UK

narika

Vodafone_company_representative wrote: »

Hi Narika,

I can understand that you are upset about the problems you have had. In order for us to deal with this for you, we will need you to email in to us to investigate this further. I can assure you that we will do everything we can to put this right.

If you send the email to us here, with WRT135 in the subject then we will be able to look into your account.


Kind regards,

Heidi
Web Relations Team
Vodafone UK

Hi Heidi,

for my comment#36 above, can you give simple answer yes or no to the two points?

narika

Sparx wrote: »

I had a very similar problem with O2 not too long ago! I signed for a £35 p/mo iPhone contract (24m agreement) in March 2010.. Was advised after 9 months I could downgrade to the £30 p/mo tariff which would be December 2010 - so I called in then, was advised "oh we changed our T&C in October 2010 all our contracts now say it is 12 months callback in February" - well I wasn't having any of it ! Pulled out my contract, advised it states IN my contract "after 9 months I can amend my contract to the next plan below or above" etc (not that exact wording but you get the jist) - so the agent says "well we've changed it now" - so me being who I am explained "I don't care if you have changed it now, at the time of my signing contract it stated 9 months which you now have to honour" - she goes to speak to her team leader, comes back and "Hello sir yes we can do that for you today".

The rest is history, whatever is in your contract - is what they have to honour.

Thanks for your experience with o2 Sparx. It certainly helps me. Unfortunately its vodafone I am dealing with who are bottom of the list when it comes to stand on their word.

Vodafone

Hi narika

With regards to your previous comment, we would need to look at your account to firstly identify the agents that you have spoken to. Once these have been identified we would then look to locate any recordings that we have. If these calls were recorded and can be located, we would then contact you with the result of our findings and if action needs to be taken to rectify the issue, then this would be carried out as necessary.

If you could contact us via the e-mail link provided by Heidi in our earlier post, we can proceed with checking the call records and advise from there.

Kind Regards

Simon
Web Relations Team
Vodafone UK

narika

Finally Vodafone retreated and agreeed to downgrade my tarif. But it was more than a hassle. I had to threaten them with Right to information act to provide me with all the record they ever had on my name, only then they conceded.
perseverance paid in my case. My suggestion to all those who had been dodged by vodafone, reps here are just helpless and useless. use the RightForInformation Act to see the THINGS moving.
And thanks for all those who helped with their responses.