Vodafone changed T&C's which affects me, enough reason to getout?

Annie._2

JJ_Egan wrote: »

Try to read the entire post first rather than falling to the trap of Ann to side step the issue.

No mate what i posted was 100% correct Got you weighed up to a T .
Ann shows you the answer you don't want to know and turn round and accuse her of being a hidden Vodafone rep .

jje

Just like jj Egan, I have got you well and truly weighed up as the guy who didnt like to hear the correct answer.

You even accuse me of being a hidden Vodafone rep. when you didnt like my answer. Perhaps you would have preferred incorrect help and advise but at least, it would have been what you wanted to hear.

You had your correct answer in the first post by me in the links and the answer you were given was already confirmed by a Voda rep in the links.

narika

what ever,

my repeated question was

'voda rep had advised me that I could be able to downgrade'
JJ Egan & Ann did not answer the above.
It was Chester who answered that vodafone rep's word can not be taken for granted.

4$£&*(£$&*(!

It is rotten how CS reps can say what they like with no comeback. If they have told you that after nine months you can downgrade, you should be able to and as others know from both my nine short months of custom with them (never to be repeated) and my posts on this thread, my opinion of Vodafone is they are the worst of the worst.

In case anyone else is wondering where our resident Vodafone staff are, I can bridge the gap for them. Narika, expect this sort of response from Vodafone in this thread shortly:

Hi Narika,

I'm sorry you are unhappy with information you have been given and I would like to see what we can do for you. In order for us to pretend we actually care about you, please email us with 'WRT135' and we will see how you can be fobbed off without doing anything meaningful.

(In other words don't expect Voda to give a stuff, the golden rule with them is to get anything they say in writing. Best way to do this is post on their eforums, though my very first post on there complaining about a change to their data tariffs resulted in my post being removed!)

narika

well said CitySlicker,

I would reiterate that, if and if at all voda are interested to solve the customer concerns, they should not be doing appointing a few reps to look into the forums like this.
voda need to take a step back and revise the procedures of their process handling, make sure that any relevant changes to teh T&C's are cascaded down to the CS staff who are facing the customer. Also make sure that appropriate action is taken against the staff who provide customers with wrong information.
I had been with o2 in the past and one of their CS once gave a wrong information, but when i brought this to o2 notice they investigated the matter and matched what their CS staff had told me. that is what i call a Customer Service.
Once my contract is over, i will never ever going to join Voda and try my best to advise all I know how bad voda are, if I could influence.

such a bad company.

4$£&*(£$&*(!

Totally agree, even the ones that have given me shaky service in the past beat Vodafone hands down. Yes I am still bitter almost half a year after leaving Voda's grasp. The company I have been with longest over the years is O2 (and in its previous Cellnet and BT Mobile forms). They have resolved complaints quickly and I'd go back to them without hesitation if they offered the package I wanted.

I am with T-Mobile at the moment as they offer me the deal I want, and they are good too.

Vodafone would not get my custom in the future, and just like you not only will I avoid them but I actively encourage others to avoid them too (just as I see you are too). Their behaviour is reprehensible.

nickmack

narika wrote: »

Also make sure that appropriate action is taken against the staff who provide customers with wrong information.

It's unlikely anything will happen unfortunately. It's too common through both 3rd party stores and network sales teams that mis-information is given (whether deliberate or not) to get customers to sign up. The mobile marketplace moves quickly and training is often inadequate.

I've said this before, but it's worth saying again, unless it's written in your contract and you fully understand it, take anything you're told at point of sale with a pinch if salt.

Particularly, promises of 'mid-contract downgrades' or 'early upgrades' are usually not stated in the contract, so can be changed or withdrawn at any time. Never factor these into a deal, treat them as a bonus.

Vodafone

Hi Narika,

I am sorry to hear that there has been some conflicting information given to you on whether you can or cannot reduce your price plan. I can certainly help clear up any confusion with this.

This does all depend on what kind of Price Plan it is that you are on. As some of the other users have already stated, the YPL tariffs cannot be reduced. It may be that you are not on a YPL tariff, however to know for certain we would need to access your account. If you send us an email here with a link to this thread and WRT135 in the subject then we can take a look for you.

If you are ever in doubt about what kind of price plan you are on, you can also check online through My Account here.

Best wishes,

Heidi
Web Relations Team
Vodafone UK

4$£&*(£$&*(!

Vodafone_company_representative wrote: »

I am sorry to hear that there has been some conflicting information given to you on whether you can or cannot reduce your price plan. I can certainly help clear up any confusion with this.

Heidi,

This is your chance to redeem Vodafone in public whilst still maintaining the required customer specific confidentiality.

Do you actually condone the behaviour of Vodafone in this instance, if you take the OP's word at face value? What I mean by that is let's imagine all the OP has said is totally accurate and there is nothing underlying on their contract. If they received the response they say they did, is that the way Vodafone should behave?

Minutes ago I posted on another thread where someone stated their contract was different on paper from the one you agreed by telephone. Regardless of that person's specific situation - again maintaining customer confidentiality - is it right you should agree something by telephone and then the person who has done this disappears without trace?

I would be interested to know Heidi how Vodafone tracks calls. Surely your call centre ACD system knows the phone numbers of your customers, when a person calls on that number it is logged who that person spoke to? And surely all calls are recorded? So why are you not taking disciplinary action against your staff who mislead customers?

My general belief on the whole mobile market is there should be an investigation into mis-selling in exactly the same way happened to the energy companies when their representatives told customers rubbish on the doorstep to secure a signature and get their commission. The way Vodafone keep behaving I think such an investigation is only a matter of time, and I will be top of the list to file my complaint.

Mclovin79

Please could someone give me some advice on dealing with this abysmal company.

My problem started when i rang vodaphone to pay my bill on the 22nd of december 2010 and was told i can have free calls to 0800 for 1 month which i thought was helpful but how wrong can i have been.

My price plan is 1200 mins unlimited txts 1gb data and vodaphone to vodaphone calls free.

What they forgot to tell me is they took off the free calls to vodaphone numbers so i used all my minutes and on top of that i had unbilled usage at £341.00 which i was furious about.I have rang them and wrote several times and alway's get someone who does not know what they are on about or puts the phone down ? yesterday they cut me off of without telling me when i tought they resolved the problem the first time ?

Vodaphone as a company are a utter shambles when it comes to customer service and if anyone can help your thoughts would be welcome as vodaphone dont seem to keep this unhappy customer

Vodafone

Hi Cityslicker,

I completely agree with the points that you have made. Vodafone would never intentionally offer someone something and then give them something different. There are always going to be instances where there is genuine human error and if this is the case then of course we would rectify the error made.

With regards to the calls, we do record a number of them. This means that if there ever is any confusion or question of what was offered at point of sale then we can investigate further and take whatever action is necessary.

We are always looking for ways to improve on our customer service and any feedback on where we can do this is appriciated, so I thank you for your comments.

Best wishes,

Heidi
Web Relations Team
Vodafone UK