Help Needed.vibe Fm Win A Phone For A Year

stylus

Only Communications Breakfast Promotion

Terms and conditions

o Winners must be over 18 years of age.
o One prize available per client/winner
o Existing T-mobile contract holders are exempt from this promotion
o Only Communications will make 12 monthly payments of £35 to the clients account at the end of each month to pay for 500 minutes and 200 text messages
o 500 minutes can be used anytime any network.
o T-mobile will take £35 from the clients account each month after activation of contract
o If the client goes over this monthly free limit, the extra will be paid by the client.
o If the client terminates their contract, the payments from only communications will cease due to breach of contract
o Phone remains property of T-mobile for the first 12 months, then belongs to the client/winner.
o All winners details will be passed on to Only Communications to process the prize
o Prize is subject to credit approval
o T-Mobile contract terms and conditions apply
o Vibe fm take no responsibility if a client/winner is refused their prize due to any of the above reasons.

Tel : 0845 838 6336

lilmisschick

Hi Everyone,

I've just found this thread and I too was a victim of ONLY COMMUNICATIONS. They also tok £100 out of my bank account in error and i incurred £90 worth of charges. The manager stacey brain sent me lots of emails (which i still have) indicating their mistake.

After I spent an awful lot of time trying to get any money back, I decided to contact WATCHDOG over a month ago,

well anyway....

I got a call today from the bbc action team stating that they have had a

WHOPPING 400 COMPLAINTS REGARDING ONLY COMMUNICATIONS!!!!!!!

So looks like they are going to help us out. Luckily I have all my letters, contract, printed out emails etc that I have to send to them and they are going to cover my story and investigate everyone that contacts them.

I can't believe a so called win turned into an awful loss to us all.

dw1287

Hi guys,

Unfortunately I need to add my name to the list of people that have been conned. :sad:

Recently have moved house, so it hasn't been a top priority for me to get it sorted out, but yesterday I sent a request to T-mobile to cancel my contract (using the suggested wording from someone on here)

I actually live very close to one of the earlier named Directors, and you don't know how tempting it is to pay them a visit !! However, I shall resist....

It's a shame to hear that Kiss (Vibe FM) don't want to know about it, even though they pushed the competition at the time.

The only payment I received was a cheque for £35 from OC, but that was after complaining my account had not been credited on several occasions. My wife kindly paid them a visit at their offices in Histon demanding payment, and did not budge until a cheque was handed over. No point doing that again as I read the office is now empty.

If I manage to get my contract cancelled I'll be happy enough, but to get back the previous 4 months would be a bonus. Annoyingly, I don't even use the phone as I already have a contract with Vodafone.

Sigh.............

Dave

terry1968

Hi.

just a quick update. Have managed to get t-mobile to cancel my contract with nothing left to pay; and have received my final bill from them showing the remaining months cancellation fee along with a very nice credit to cancel it all out. So nothing left to pay t-mobile - result .

Also received a cheque in the post today from vibe/kiss to refund the £105.00 not refunded by Only communications.

So i am no longer out of pocket, and no longer tied into a 12 month contract.

Some people here have had problems with the contact at vibe not getting back to them; i cant fault her at all. She has been very helpful, and done everything she said she would.

Although not much, i also have a nokia phone to use as a backup if needed ( i removed the sim lock on it before cancelling with t-mobile, and they currently sell at £60.00 in tesco's)

As i am now free and not out of pocket, i will not be pursuing the matter any further; I did consider compensation/ consellation prize route but can't be bothered any more. It has taken almost 3 months to sort this out, but politeness won through in the end.

I just hope that the directors of Only CON_munications get what they deserve from all this.

Lesson learned. If it sounds too good to be true, it probably is!

stylus

Rang Kiss Friday 22nd to try to get my money back. Spoke to Sally again(who never returns any calls) told her I had got out of the contract with T-Mobile and wanted the money owed from Kiss. She said they had lost alot of money them selves (shame). All she would offer me was half of the £105 .
Reluctantly I agreed so I could forget this scam.

I never listen to Kiss now because of this mess they got me into just for entering a radio comp. I wander how many other people have turned off as well.

sadie.king

I was caught by the scam too, contract started at the beginningof august and have only receieved 1 oayment of £35 back, nurerous phonecalls and emails and responses telling me the money is on the way.

I will contact t-mobile but am also considering contacting watchdogg.

anyone tried this or had any luck getting money back yet?

**BG Comment**
Email addresses aren't allowed to be posted on the forums. This is for your privacy and safety, and to save your email address being spammed.

stylus

still waiting for the money to come through.

stylus

A cheque arrived in the post today. Unfortunatley it was for half the amount that I was owed. (£52.25)
I'm Just glad this scam is over, even thou I have lost money out of it. I might see if I can sell the phone on E-Bay to make up the money.

A very disappointed ex Vibe (Kiss) listener.

sadie.king

I spoke to T-mobile yesterday who are discounting the remainder of my line rental to 50% and will do the same as a goodwill gesture for anyone else caught by the csam who phones them up.

I spoke to Sally at Vibe or KISS today who has told me that she is allowed to offer 50% back of what we have already paid out so is sending me a chequeue for £70 but said to allow three weeks for it as it has to go through certain channels.

Vibe have lost a lot of money too and are in the middle of a police investigation trying to catch up with Only Comunications. If they do and are successful we may stand a chance at getting some more of the money back, but they are not promising us.

I had added my name and details to the many of you who have already phoned Watchdog, let hope they catch up with them if Vibe can't.

I guess from now I just see what happens.

Not a complete success but a start and hopefully if we all keep on we might get a result from the police, watchdog or Kiss.

dancing_queen_5

hi

i have also suffered at the hands of only communications:mad they now owe me £210 i have never received anything from them, firstly they said they would transfer the money back into my account, then they said i would receive a cheque, i have had neither, i have written to watchdog, and i am now going to contact vibe, t-mobile have given me 100% discount on the remainder of the contract.

lets all keep on at them and get what is rightly owed to us.