I have been charged for my order from Empire stores

Logovo69

Lucifer68 wrote:

I got a letter from them saying they can`t give me a credit account

QUOTE]

Me too! I was quite miffed to be told that even though I didn't ask or want it! and I'm being inundated with emails from them :mad:

I'm sure the person who posted originally did so with the best intentions, but I certainly won't be shopping with Empire now.

Suzyxx

simone2697

There was an amount on mine too but no mention of 'your payment is due by....'
I just assumed - naively - that this was what the item was worth and thats why it was on there!

gratis_grimace

Lucifer68 wrote:

I got a letter from them saying they can`t give me a credit account !

Yeah me too!

wrexhamandy

I got a letter from them too saying I've been refused credit. Strange. I wqas looking forward to my two belts for £4.99!

I guess we must've confused them now they're trying to confuse us........

Cerenia

I had this with the £20 code back in May - still in a legal battle with them and office of fair trading! I kept all the emails and screenshot everything, I have the proof, and Empire are claiming its fake, they claimed I used a whole different code. You'll have fun, believe me, they're liars to thier back teeth.

AMIE399

I Got My Order Yesterday With A £4.99 Bill, So I Rang Them Up And Complained.. I Told Them That I Have Still Got The Email That They Had Sent To Confrm The Order And That The Amount Was £00.00
She Said That She Would Take The £4.99 Off .. So Everone That Has Been Charged.. Ring Them Up And Moan.. Good Luck X X X

Miss_Money

Logovo69 wrote:

Lucifer68 wrote:

I got a letter from them saying they can`t give me a credit account

QUOTE]

Me too! I was quite miffed to be told that even though I didn't ask or want it! and I'm being inundated with emails from them :mad:

I'm sure the person who posted originally did so with the best intentions, but I certainly won't be shopping with Empire now.

Suzyxx

Me as well! i think they dont want to hounor thier code! :mad: ah ell no free cardy for DD. MMM x

Cerenia

AMIE399 wrote:

I Got My Order Yesterday With A £4.99 Bill, So I Rang Them Up And Complained.. I Told Them That I Have Still Got The Email That They Had Sent To Confrm The Order And That The Amount Was £00.00
She Said That She Would Take The £4.99 Off .. So Everone That Has Been Charged.. Ring Them Up And Moan.. Good Luck X X X

Emails and calls didn't work for me, Fair Trading said they'd sort it... empire have taken my debt back from debt collection (funnier thing is, I wasn't even registered at being at the address I used, I was on the electoral roll in wales until the beginning of this month). I'm ready to send it all to watchdog or something, i'm getting desperate and stressed!

greenishfingers

I just phoned. The CS lady was really helpful. Originally she offered to put the refund into my (unwanted) empire account, but when I said that I had no intention of ordering from Empire again she said it would take 10-12 days but I would get my money back. Hallelujah! After numerous phonecalls where I got cut off by an automaton I was relieved to talk to human being and have them sort it all out. Cerenia you poor thing - good luck with it all.

Lillibet_2

I used the code genuinely as I am an existing customer & was sent it by post, however I took a chance & used it against a sale item. The email said £0 but the paper bill was for the full amount, as the code can't be used against sale items they are quite within their rights so I'm not complaining.