Student A/C - Need to Move from Abbey

Bossyboots

abbey do treat their customers like numbers, I have had the same issue with them myself (except I was able to stand in the middle of the branch and deal with it).

I would say though that I received my new card within five working days of requesting a new one and I thought that was good. Thats counting the day I made the request and the day I received it.

I would also say that I would like to be pointed in the direction of a bank that treats its customers well because I don't think I actually know anyone who is totally happy with their bank and most of them are covered by the people I know.

You don't want to get me started on the problems I have encountered with LTSB from the local branch upwards. If you think waiting seven days for a card is bad, try removing an ex-employee from an open credit authorisation with LTSB. Its just as well she was honest, as it took four months to get them to agree what needed to be done and in the end it was the very thing I had suggested and what we had always done. That is poor customer service for you.

Phoenix79_2

Bossyboots wrote:

I would also say that I would like to be pointed in the direction of a bank that treats its customers well because I don't think I actually know anyone who is totally happy with their bank and most of them are covered by the people I know.

Speaking from my own experience, I have always been very impressed with Natwest. Direct line to my account manager (also have her mobile number but think that may just be a special benefit for me ). The only problem with Natwest is that they don't seem to be very competative with any of the products they offer. They have UK based CS staff which is another plus.

Nationwide is also highly regarded on these boards.

dexters_mum_2

Great news Stacey!

pavlovs_dog

pavlovs_dog wrote:

funny, im currently considering moving my student a/c away from hsbc. what dont you like about abbey, lloyds, tsb and halifax?

well its lots of things rather than one big thing.

for example, they randomly started to send me account overview documentation, declaring this was the way they would be helping you to manage your finaces in future. they made a great big song and dance about it..and never sent me another one (although i know other people who do receie them, and others who dont..and am yet to fathom out why some get 'preferential' treatment)

when i went to started uni, my home address changed, in addition to me acquiring a term time address. they continued sending my statments etc to my old address, despite me repeatedly telling them that i no longer live there. in a flash of inspiration, they then decided to cancel my debit card (which worked perfectly well and was not due to expire for over a year) in order to issue a chip and pin card. not only did they fail to tell me that they were cancelling my existing card, but they then sent my new card to my old address :mad: i was caught short out shoping because of them - went to pay for something, had no money on me and no means of getting to a branch. hsbc's attiude? !!!!!! happens :mad: at they stage, they finally got the message that i didnt live at my old adress anymore. i asked, yet again, for them to send all correspondance to my home address. they took to sending it to my uni address :rolleyes: that sorry fiasco went on for about 2 months.


then they have started withdrawing ounter service in most branches after 3-3.30 pm. no use to me if i can only get to the bank on my way home from work or uni is it?

and their latest scheme? close my local branch (without warning) for several weeks for "improvements". improvements which consist of removing the counter entirely, and replacing it with machines. for one, i like to deal with a real person. but at least if you are going to go down that avenue, you'd think they'd train their staff how to use the machines, and they would get machines that actually worked. ho hum..!

oh, and did i mention a very lacklustre student support team who clearly see themselves as being above the people theyare supposed to be serving?