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Dixons / Currys : Just incredibly useless...

13

Comments

  • Money_Man
    Money_Man Posts: 160 Forumite
    BillTrac wrote: »
    Currys couldn't organise the proverbial in a brewery...:mad:

    completley agree I purchased a 42 inch TV for the world cup from Curry's last summer - staggered by the poor services levels - I ended up having to go to 3 stores to get the model I wanted - don't even start me on the price match policy and trying to get them match Richer Sounds prices - I will never shop at that chain ever again
  • Dikiminster
    Dikiminster Posts: 32 Forumite
    Just a slight bump. I have been working away for the last couple of weeks and have just got home to an answer phone messege from a lady on behalf of John Browett. I shall return her call tomorrow after work.
  • sirmarcus
    sirmarcus Posts: 1,381 Forumite
    Dikiminster wrote: »
    Just a slight bump. I have been working away for the last couple of weeks and have just got home to an answer phone messege from a lady on behalf of John Browett. I shall return her call tomorrow after work.

    Good for you and hope that you get the right result !
  • sirmarcus
    sirmarcus Posts: 1,381 Forumite
    Esqui wrote: »
    Should have emailed customer services. Mr Browett's been rather busy this week

    Er no...OP got a response from Browett. Just can't beat escalation to CEOs can you ? :rotfl::):D
    sirmarcus wrote: »
    OP....Suggest you escalate and complain to John Browett, Dixons Group/ Currys/PCWorld Chief Executive, via sending him an email at [EMAIL="john.browett@dixons.co.uk"]john.browett@dixons.co.uk[/EMAIL].

    You will get a response and it should be to your advantage.

    Good luck.
  • BillTrac
    BillTrac Posts: 1,869 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    sirmarcus wrote: »
    Er no...OP got a response from Browett. Just can't beat escalation to CEOs can you ? :rotfl::):D


    Er no...OP got a response from a lady on behalf of Browett.

    Not quite the same

    Talk about trying to claim the credit with your flaming email addresses..
  • Esqui
    Esqui Posts: 3,414 Forumite
    Also a week later. I only joked up the top there, cause Mr Browett was doing jury service that week - just goes to show, I hope no-one emails the CEO in the misguided idea that they'll respond personally...or even see it.
    Squirrel!
    If I tell you who I work for, I'm not allowed to help you. If I don't say, then I can help you with questions and fixing products. Regardless, there's still no secret EU law.
    Now 20% cooler
  • sirmarcus
    sirmarcus Posts: 1,381 Forumite
    Esqui wrote: »
    Also a week later. I only joked up the top there, cause Mr Browett was doing jury service that week - just goes to show, I hope no-one emails the CEO in the misguided idea that they'll respond personally...or even see it.

    What a load of rubbish and your response is totally irrelevant !!...The OP has hopefully got a positive outcome after his escalation to the CEO; so why does it matter whether the CEO actually read his email or not !!
  • sirmarcus
    sirmarcus Posts: 1,381 Forumite
    edited 16 February 2011 at 11:02PM
    BillTrac wrote: »
    Er no...OP got a response from a lady on behalf of Browett.

    Not quite the same

    Talk about trying to claim the credit with your flaming email addresses..

    Please refer to my previous posting. You obviously have not heard of limits of authority within companies and how this benefits people that escalate !

    The OP could have insisted on a personel response from the CEO only rather than getting a response from the lady. However, I am hopeful that this wasn't needed and that the OP will get a satisfactory outcome.:j

    I will also claim the credit !!:D
  • Esqui
    Esqui Posts: 3,414 Forumite
    sirmarcus wrote: »
    What a load of rubbish and your response is totally irrelevant !!...The OP has hopefully got a positive outcome after his escalation to the CEO; so why does it matter whether the CEO actually read his email or not !!

    It doesn't, which is my point. Though it begs the question...why email them in the first place and potentially cause a delay from it being forwarded to customer services.?
    Squirrel!
    If I tell you who I work for, I'm not allowed to help you. If I don't say, then I can help you with questions and fixing products. Regardless, there's still no secret EU law.
    Now 20% cooler
  • sirmarcus
    sirmarcus Posts: 1,381 Forumite
    Esqui wrote: »
    It doesn't, which is my point. Though it begs the question...why email them in the first place and potentially cause a delay from it being forwarded to customer services.?

    OMG !

    Please advise me how :

    1. It has caused a delay for the OP in this instance ?

    2 How do you think companies are normally structured with regards customers services and their associated limits of authority ?

    3. How the answer to question 2 benefits people that escalate to the CEO ?

    :)
This discussion has been closed.
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