Disgraceful service from Npower Homteam Boiler Care

meggsy

The npower representative is replying to posts this morning rthirlby, maybe she will help you

rthirlby

Really?

How do we attract their attention into this thread? Do you know thier forum username?

meggsy

rthirlby wrote: »

Really?

How do we attract their attention into this thread? Do you know thier forum username?

http://forums.moneysavingexpert.com/member.php?u=799997

[EMAIL="forumresponse@npower.com"]forumresponse@npower.com[/EMAIL] has previously been posted on another thread

carlybean

i am currently in the process of lodging a hefty complaint to nPower after one of their gas safe engineers serviced my boiler on thursday and left me with a gas leak inside the boiler which subsequently had ignited and burned through the PCB inside the boiler. this was only found out after i called an independent engineer out after nPower told me on thursday they wouldnt be able to get someone back to me until tuesday. its a damn good job i did ask someone else to come out or theres a big possibility that i wouldnt be here typing this post..absolutely disgusted with their attitude and negligence that has put my families lives in danger!

PurplePow

AndrewNFrench wrote: »

Homeserve recently sent an engineer out to us to diagnose our boiler fault.
He told us the gas valve had gone and this event blew the PCB. £800 odd to repair. Luckily, our insurance should cover the parts. So the engineer said...
Call next day from Homeserve, the parts are rare (Potterton Suprima 40. common boiler) and it will be £2000 for a new boiler. They said the boiler was "beyond economic repair" and even if the parts were replaced, there was no guarantee it would work.


Best of luck

I had to cancel my nPower boiler cover because we have a rare Potterton boiler and when I got the T&C's it said they don't cover Potterton boilers.

nPower

Hi rthirlby

Sorry to hear about the problems you're having getting your boiler fixed. Can you send your address details to forumresponse@npower.com so I can make sure someone looks into this for you as a priority?

Best Wishes
Sally

rthirlby

Thanks for the info I have sent an email to that forumresponse address. However Im a bit miffed that they didnt automatically respond to this thread themselves like they have done other peoples today !

rthirlby

Ahhaa crossed posts then so I take that back.

rthirlby

An update for you all:

The manager who said he would call me back today DANIEL has booked today off !!

His manager JOE is also not in today conveniently.

I am absoloutely fuming, they have lied to me again!

To the Npower rep above please bang some heads together. I have sent you contact details please call me today....

Not only do I pay you for this disgraceful boiler cover I am also an Npower gas and electric customer... well I cant see that being the case for much longer.

gas4you

Just seen an advert in the latest gas magazine for npower wanting service engineers. At the rates they are paying I'm not surprised at all the problems everyone on here is getting!!