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BT Infinity install gone wrong!
Comments
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You could try sending an email to BT's high level complaints try [EMAIL="I.Livingstone@bt.com"]I.Livingstone@bt.com[/EMAIL] ( the CEO), you should try asking, given the hassle you have had, to be added to the 'trial' of FTTP, my understanding if that there are only a couple of areas and presume people would be invited to participate in the trial, and not open to the general public (yet)
http://www.eweekeurope.co.uk/news/bt-begins-delayed-fttp-trials-8533
Do you live in one of the areas listed in this article ?
As you have already found, they shouldnt have accepted your order in the first place0 -
Do you live in one of the areas listed in this article ?
As you have already found, they shouldnt have accepted your order in the first place
In answer yes, I live in the Bradwell Abbey exchange area, and there are 3 FTTP installs in my street already. They have the tell tale white box outside.
Email sent today, so I wonder if I will get any reply, the BTCare email has still gone unanswered which seems to go against what the address stands for! Starting to get a little bitter about it now.These are my thoughts and no one else's, so like any public forum advice - check it out before entering into contracts or spending your hard earned cash!
I don't know everything, however I do try to point people in the right direction but at the end of the day you can only ever help yourself!0 -
Did the BT Rep earlier in the thread not get back to you?0
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Did the BT Rep earlier in the thread not get back to you?
No not at all, not even a 'thanks for writing we'll reply soon!' email.
Have re-sent it a couple of times & checked my junk box but not a single thing. Mind you I am not that suprised really after the customer service I have received throughout this week.These are my thoughts and no one else's, so like any public forum advice - check it out before entering into contracts or spending your hard earned cash!
I don't know everything, however I do try to point people in the right direction but at the end of the day you can only ever help yourself!0 -
No not at all, not even a 'thanks for writing we'll reply soon!' email.
Have re-sent it a couple of times & checked my junk box but not a single thing. Mind you I am not that suprised really after the customer service I have received throughout this week.
Thats a slap in the face
They come on MSE and say "Sorry, we'll help you... please email us".. You do as they ask and they ignore you
Either that or they get so many complaints that they just haven't got round to yours. Either way, poor service. I used to know an engineer who worked for BT and he said he'd never have a single product from BT even if it was free0 -
Personally I think it's for the PR not to help customers, even worse when you are a brand new customer to them, not a good start, fair enough if it was my foul up but it wasn't!These are my thoughts and no one else's, so like any public forum advice - check it out before entering into contracts or spending your hard earned cash!
I don't know everything, however I do try to point people in the right direction but at the end of the day you can only ever help yourself!0 -
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Today, the most bizarre explanation yet- It seems I could be waiting months as there is a fault at the exchange affecting my order, this changed when challenged the story changed. FRUSTRATING!!!!
The call agent passed me to another agent without a hand over, this agent seemed to know a bit more but still kept on hold for ages! The first agent offered to credit this months rental which I thought was a bit insulting as I have not got any services at the moment.
Even more comical this agent didn't even know what I have paid for! Start quoting prices that I had never paid! When will this ever got sorted out.
Time on phone today - 32mins, then got cut off being transferred to a supervisor.These are my thoughts and no one else's, so like any public forum advice - check it out before entering into contracts or spending your hard earned cash!
I don't know everything, however I do try to point people in the right direction but at the end of the day you can only ever help yourself!0 -
Hey, on the phone again..... This time a UK Call Centre, another helpful lad who obviously was getting the run around and came back telling me he would call me within half an hour. We will see!
Call time: 36 minsThese are my thoughts and no one else's, so like any public forum advice - check it out before entering into contracts or spending your hard earned cash!
I don't know everything, however I do try to point people in the right direction but at the end of the day you can only ever help yourself!0 -
Another 26 mins calling BT after they left an answerphone message.
The long and short of it is they can't supply BT Infinity as it is FTTC and the FTTP trial would not be open to me as I don't yet have a BT Line, basically they can supply a PSTN line as already ordered but no offer of compensation for the time spent, not even a discounted call package. The explanation was that because I had already taken the free fitting offer that was it. Or get my money paid upfront back. Needless to say, I asked for a refund!
Personally I still don't think they knew what I was talking about as they had some details mixed up! Basically don't use BT Retail unless you really want to be passed around getting nowhere!These are my thoughts and no one else's, so like any public forum advice - check it out before entering into contracts or spending your hard earned cash!
I don't know everything, however I do try to point people in the right direction but at the end of the day you can only ever help yourself!0
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