Select Calls [TEXT DELETED BY FORUM TEAM]

brewerdave

yooyar wrote: »

LOL not at all, I have no affiliation with this company! I joined this website last year not today, and I am merely sharing my own experience. Remove it if you wish!

Last year ?? - about 3 weeks ago !:rotfl:

Heinz

Xfactorboi wrote: »

Well think of your sort code as a postcode for the bank you registered with and the account number as your house number. These never change. You see them on your statements, bank card, mini slips, cheque book - the lot. Why? Because it's just a way of location where you are within your bank or building society.

They cannot withdraw money or request money without permission from the mandate or verbal recorded agreement.

Check your card. Neither your bank account number nor your sort code appear thereon.

They can set up a Direct Debit and, although you can cancel them, it's unnecessary aggravation.

cgk1

Check your card. Neither your bank account number nor your sort code appear thereon.

I don't know who you bank with but it appears on all my cards?

Heinz

Apologies, I was looking at my credit card.

However, having checked my (A&L) debit card, the sort code does not appear.

Nevertheless, I agree the old "you give that information away whenever you hand over a cheque" argument could be used when paying someone you've never dealt with before (broadly similar to a cold caller, I suppose).

mej555

Further to the previous posts on this subject I thought it was worth adding my experience of Select Calls to this thread in case it helps anybody else.

They rang me yesterday and [TEXT DELETED BY FORUM TEAM] I was offered a 50% discount on line rental, with massively cut call costs and 60 month contract, which seemed too good to refuse.

I agreed to go ahead with it, after a fifteen minute conversation, which I realised afterwards was quite intense, with a very friendly woman. After ending the call I received a second call from another friendly woman on their accounts team, which I was told was being recorded to form a verbal contract. They took my bank details to set up a direct debit. As I have read elsewhere there was a lot of noise in the call centre, a lot of raised voices, and it sounded like rather a pressured environment.

On reflection after this was all done, I felt uncomfortable, that I might have been slightly hustled into agreeing. I also found myself wondering what the catch was, as I believe in the adage that if something's too good to be true it probably is. I also found myself feeling slightly embarrassed, that I had fallen for something I should have stayed well clear of. I was grateful to know that I had a seven day cooling off period, and fully expected to need to use it.

Anyway, that was yesterday, and the contract arrived in today's post. While reading carefully through the Ts&Cs on the back [TEXT DELETED BY FORUM TEAM] I found a few items which justified my doubtful feelings.

Tariff: You will be charged for line rental and calls at the rates shown in our tariff guide (please contact us for our full price list). [TEXT DELETED BY FORUM TEAM]

4. Duration: This agreement will have the duration specified on the confirmation call, which was included with your confirmation letter and will be automatically renewed at the end of the period unless and until either of us gives the other written notice of termination at least 42 days before the relevant anniversary. The minimum period is the first sixty months of the service after the seven day cooling off period from point of sale with Select Calls Ltd. The contract will continue for the minimum period and shall automatically renew for periods of sixty months on the expiry of the minimum period. **[TEXT DELETED BY FORUM TEAM] I have a six week window in five years time to tell them I want to cancel, or I'm locked into a new contract?

6. Payment terms: Section L: If you wish to end your contract during the minimum period, you will be charged your monthly line rental and average bill amount in advance up to the end of your contractual agreement date or a minimum disconnection fee of £199. The customer will also forfeit any service charges or line rentals paid in advance. **This kind of thing may perhaps be standard, I don't know, but it sounds expensive to me.

6. Payment terms: Section N: To achieve the fifty percent line rental reduction an upfront payment is required to cover the first year's line rental, after the first year the line rental reverts to the standard fifteen percent discount. **This is tucked in right at the end of the Payment Terms section and I almost missed it. I am certain I was not told that the cost would rise.

10. Suspension of service: We may suspend the service without being liable to compensate you: (e) If we reasonably believe that you will fail to pay any amount due to us (whether or not we have issued you an invoice). **What? So they can cut off [TEXT DELETED BY FORUM TEAM] my business, our telephone lines, if they think we're not going to pay a future bill? That sounds utterly crazy to me.

Anyway, so needless to say I rang Select Calls today and explained firmly that after reading the Ts&Cs, I wished to cancel. I was passed through to a honey-voiced call centre operative who did actually cancel the account, but who naturally was concerned that I was unhappy with them. When I explained I was unhappy with a sixty month contract and that the line rental went up after one year. He asked if I would stay with them if he arranged a two year contract with the 50% discounted line rental for both years. He couldn’t believe it when I said I just wasn’t interested and couldn’t put the phone down quickly enough.

[TEXT DELETED BY FORUM TEAM] I am very happy and relieved to have cancelled the contract with Select during the cooling off period and would not recommend them as I have not enjoyed their selling methods. I would rather pay more to BT for their perfectly okay service, as I have for many years.

[Deleted User]

yooyar wrote: »

LOL not at all, I have no affiliation with this company! I joined this website last year not today, and I am merely sharing my own experience. Remove it if you wish!

you seem to want to give the impression you are some sort of legal expert when i suspect the opposite is true
as to suggesting someone posting on here could be "tracked"from their IP and ISP,then you`re only really half right,should someone track the IP(not easy in itself)then the ISP would probably only give out account holders details if a court ordered them to do so...

Just one question do you have any connection to the company in question? and saying that you joined last year(december lol)doesnt answer that question !

[Deleted User]

mej555 wrote: »

Further to the previous posts on this subject I thought it was worth adding my experience of Select Calls to this thread in case it helps anybody else.

They rang me yesterday [TEXT DELETED BY FORUM TEAM] I was offered a 50% discount on line rental, with massively cut call costs and 60 month contract, which seemed too good to refuse.

I agreed to go ahead with it, after a fifteen minute conversation, which I realised afterwards was quite intense, with a very friendly woman. After ending the call I received a second call from another friendly woman on their accounts team, which I was told was being recorded to form a verbal contract. They took my bank details to set up a direct debit. As I have read elsewhere there was a lot of noise in the call centre, a lot of raised voices, and it sounded like rather a pressured environment.

On reflection after this was all done, I felt uncomfortable, that I might have been slightly hustled into agreeing. I also found myself wondering what the catch was, as I believe in the adage that if something's too good to be true it probably is. I also found myself feeling slightly embarrassed, that I had fallen for something I should have stayed well clear of. I was grateful to know that I had a seven day cooling off period, and fully expected to need to use it.

Anyway, that was yesterday, and the contract arrived in today's post. While reading carefully through the Ts&Cs on the back [TEXT DELETED BY FORUM TEAM] I found a few items which justified my doubtful feelings.

Tariff: You will be charged for line rental and calls at the rates shown in our tariff guide (please contact us for our full price list). [TEXT DELETED BY FORUM TEAM]

4. Duration: This agreement will have the duration specified on the confirmation call, which was included with your confirmation letter and will be automatically renewed at the end of the period unless and until either of us gives the other written notice of termination at least 42 days before the relevant anniversary. The minimum period is the first sixty months of the service after the seven day cooling off period from point of sale with Select Calls Ltd. The contract will continue for the minimum period and shall automatically renew for periods of sixty months on the expiry of the minimum period. **[TEXT DELETED BY FORUM TEAM] I have a six week window in five years time to tell them I want to cancel, or I'm locked into a new contract?

6. Payment terms: Section L: If you wish to end your contract during the minimum period, you will be charged your monthly line rental and average bill amount in advance up to the end of your contractual agreement date or a minimum disconnection fee of £199. The customer will also forfeit any service charges or line rentals paid in advance. **This kind of thing may perhaps be standard, I don't know, but it sounds expensive to me.

6. Payment terms: Section N: To achieve the fifty percent line rental reduction an upfront payment is required to cover the first year's line rental, after the first year the line rental reverts to the standard fifteen percent discount. **This is tucked in right at the end of the Payment Terms section and I almost missed it. I am certain I was not told that the cost would rise.

10. Suspension of service: We may suspend the service without being liable to compensate you: (e) If we reasonably believe that you will fail to pay any amount due to us (whether or not we have issued you an invoice). **What? So they can cut off [TEXT DELETED BY FORUM TEAM] my business, our telephone lines, if they think we're not going to pay a future bill? That sounds utterly crazy to me.

Anyway, so needless to say I rang Select Calls today and explained firmly that after reading the Ts&Cs, I wished to cancel. I was passed through to a honey-voiced call centre operative who did actually cancel the account, but who naturally was concerned that I was unhappy with them. When I explained I was unhappy with a sixty month contract and that the line rental went up after one year. He asked if I would stay with them if he arranged a two year contract with the 50% discounted line rental for both years. He couldn’t believe it when I said I just wasn’t interested and couldn’t put the phone down quickly enough.

[TEXT DELETED BY FORUM TEAM]
I am very happy and relieved to have cancelled the contract with Select during the cooling off period and would not recommend them as I have not enjoyed their selling methods. I would rather pay more to BT for their perfectly okay service, as I have for many years.

personally i would follow up your verbal cancellation with a written one sent registered post on monday morning

mej555

Thanks John, that's good advice and I'll send a letter to them tomorrow by a signed for service. Much appreciated
Mary

hartdale

Hello,

We have sadly also become involved with Select Calls.

Mej555...[TEXT DELETED BY FORUM TEAM] We also, foolishly, succumbed to the sales pitch previously described, offering a 'great' line deal for our small enterprise.

[TEXT DELETED BY FORUM TEAM]

To be fair to BT they did send a letter to notify us that they had recieved an order from another provider. We missed the comunication. As far as BT are concerned if there is no response from the customer, they simply let the take over take place. This procedure is not secure enough in my opinion. BT have have since struggled to switch our line back. The source of the difficulty is not clear yet.

We have made a complaint to OFCOM, who reported that they couldn't get a reply to their email. They are the people to contact to raise concerns.

We are taking legal advice and will report back to the forum when we have a fuller picture.

[TEXT DELETED BY FORUM TEAM]

Very concerned about the way Select Calls operates

hartdale

skylark2011

Have exactly the same story was surprised when they dropped in the it was a 5 year contract. Assured I had 7 day cooling off. Told the letter would arrive on the Saturday can on the Tuesday and I read in the very small grey print in the terms and conditions that the 7 day started from point of sale which was the phone call no the receipt of the letter. The letter arrived 5 days after the point of sale so only really 2 days cooling off. When I called to cancel I told them I was not happy with the 5 years contract and they cooling off period they told me the letter was sent on the 1st so I asked how it was dated the 4th and arrived the 5th!!!! ooops you made a blunder there!!!! [TEXT DELETED BY FORUM TEAM]

Fortunately I got through easily, cancelled the contract, and have a reference number to show so. But will send a letter to confirm.